Erin O'Dowd
San Diego,USA
Summary
Dynamic On-Site Property Manager with extensive experience overseeing community operations in San Diego, seeking to transition to North San Diego County. Proven track record of enhancing resident satisfaction and optimizing property performance through effective management strategies. Committed to fostering positive relationships within the community while driving operational excellence. Eager to contribute expertise and passion for property management to an organization that values collaboration and growth.
Overview
8
8
years of professional experience
Work History
On-site Property Manager
R.A. Snyder Properties
07.2021 - Current
- Spearheaded lease up operations.
- Coordinate tenant move-in and move-outs, ensuring a seamless process.
- Collected rents and implemented strategies to maintain timely payments.
- Managed maintenance requests, ensuring prompt and quality service and delivery.
- Screened tenant applications.
- Conducted regular property inspections to ensure quality maintenance.
- Managed daily operations including sales leads and tenant interactions.
- Supervised the management of over 50 units addressing tenant needs professionally.
- Managed daily property operations, ensuring adherence to policies and procedures.
- Coordinated tenant communication, addressing issues promptly to enhance tenant satisfaction.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- RealPage softwear.
HOA Manager
Ambassador Property Management
04.2019 - 07.2021
- Schedule and attend Board Meetings.
- Produce the Agenda and a Board Packet for Those Meetings.
- Provide Monthly Management Reports.
- Uniformly Enforce the Rules and Regulations of the Community.
- Guide the Board Through Preparing an Annual Budget.
- Make sure the Board is in Compliance with the CC&R’s and the Davis Sterling Act.
- Respond to Homeowner Inquiries in a Timely Manner.
- Initiate and Follow Through with all Work Orders That are Reported to the Management Company.
- Reporting Delinquent Accounts and Updates to the Board.
- Sending Delinquent Notices at the Boards Direction.
- Initiating Legal Action for Collection of Funds According to the Boards Directives and Policies.
- Working with Association’s Attorney when Coordinating Legal Action.
- Check on Maintenance.
- Inspect for Rule Violations.
- Coordination of Various Board Approved Actions.
- Ensure that Lawn Care, Pool Cleaning and Other Vendor Tasks are Completed Based on the Contracted Specifications.
- Supervise All Large Maintenance Projects Such as Roofing, Extensive Cement Work, Pool Resurfacing etc.
- AppFolio Software.
Residential Property Manager
Graf Property Management
01.2018 - 01.2019
- Residential Property Management.
- Finding and Placing Qualified Tenants.
- Marketing
- Show Properties.
- Assign Property Maintenance Requests to Appropriate Vendors.
- Investigate and Resolve Tenant Complaints.
- Enforce Occupancy Policies.
- Quarterly Exterior and Interior Property Inspections.
- Move ins/Move outs.
- Process Vendor’s Invoices.
- Answering Phones, Scanning, Filing, Proficient Record Keeping.
- Liaison Between Owners and Tenants.
- Appfolio Software.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
03.2011
Skills
- Lease up expert
- Customer service-focused
- Lease renewals
- Tenant relations
- Rent collection
- Property tours and inspections
- New construction
- Payment collection
- Maintenance coordination
- Leasing operations
Languages
English
Full Professional
Timeline
On-site Property Manager
R.A. Snyder Properties
07.2021 - Current
HOA Manager
Ambassador Property Management
04.2019 - 07.2021
Residential Property Manager
Graf Property Management
01.2018 - 01.2019
Associate of Arts - Business Fundamentals
University of Phoenix
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