Erin Ogden
Tulsa,OK
Summary
Customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Private Nanny
Sherman Family
11.2023 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Care for a infant with special needs (feeding tube, epilepsy, mobility issues)
Costumed Character Performer
Enchanted Tide Mermaids
01.2022 - 01.2025
- Ensured high-caliber performances by staying in character for entire event durations.
- Secured punctual attendance to deliver a magical event for guests.
- Examined characteristics related to every assigned role.
Customer Service Representative
Gateway First Bank
05.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Psychology - Occupational Therapy
Northeastern State University
Tahlequah, OKSkills
- Active listening
- Problem resolution
- Complaint resolution
- Product knowledge
Timeline
Private Nanny
Sherman Family
11.2023 - Current
Costumed Character Performer
Enchanted Tide Mermaids
01.2022 - 01.2025
Customer Service Representative
Gateway First Bank
05.2019 - 05.2022
Bachelor Of Psychology - Occupational Therapy
Northeastern State University
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