ERIN OGDEN
Grand Rapids,MI
Summary
Detail-oriented and organized customer service professionals with a strong passion for exploring and developing new skills. Highly proficient in utilizing technology to enhance efficiency and provide exceptional service to customers. Recognized for friendly demeanor and ability to build rapport and consistently exceeding customer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Courier Driver
Independent Contractor
12.2024 - Current
- Optimized delivery routes using GPS systems.
- Provided delivery updates and addressed customer concerns.
- Adhered to traffic laws and safety regulations while driving.
- Maintained clean vehicle interior for proper package storage.
- Solved problems during deliveries due to unexpected delays.
- Handled fragile items safely during transportation.
- Kept accurate delivery records, including signatures and times.
- Delivered packages within designated timeframes.
Inventory Management/Office Administrator
Rohr Gasoline Equipment
01.2025 - 06.2025
- Maintained records of purchase orders, invoices, contracts, and procurement documentation.
- Managed purchasing and inventory, including vendor selection, negotiation, and contracts.
- Conducted inventory cycle counts and optimized inventory levels through system development.
- Oversaw office supplies inventory to ensure materials availability for operations.
- Handled calls, emails, and mail; directed inquiries to personnel or provided information.
- Proficient in Microsoft Office, Excel, Total Office Manager, Aptora, Outlook.
- Coordinated daily schedules, assigning drivers based on customer demands and availability.
Team Leader Hardlines/Bakery
Walmart
11.2022 - 12.2024
- Prepared and baked a variety of breads, pastries, and desserts according to established recipes and quality standards
- Maintained cleanliness and organization of work area, including proper storage of ingredients and supplies
- Collaborated with team members to fulfill customer orders accurately and efficiently within specified timeframes
- Always follow food safety guidelines to ensure the production of safe products for customers
- Provided exceptional customer service by answering inquiries about bakery products and offering recommendations based on customer preferences
- Ensured compliance with health department regulations regarding sanitation practices in the bakery area
- Managed multiple tasks simultaneously during peak hours while maintaining attention to detail
- Developed and implemented effective visual merchandising strategies to enhance product presentation and drive sales
- Managed inventory levels to ensure optimal stock availability while minimizing overstock or out-of-stock situations
- Created planograms and floor plans for new store openings, remodels, or seasonal changes
- Implemented pricing strategies based on competitor analysis, market demand, and profit margins
- Utilized visual merchandising software tools (e.g., JDA Space Planning) for efficient planogram creation.
Bank Teller
Comerica Bank
07.2022 - 12.2022
- Identified growth opportunities in customer relationships through sales, follow-ups, and referrals.
- Educated customers on bank services to enhance partnerships.
- Processed transactions efficiently, including deposits and loan payments.
- Delivered exceptional service by resolving inquiries and recommending products.
- Balanced cash drawer daily with zero discrepancies.
- Promoted products based on customer financial needs.
- Reported fraudulent activities and suspicious transactions promptly.
- Assisted customers in opening accounts while ensuring compliance.
Automotive Parts Specialist
Oreilly Auto Parts
05.2017 - 07.2022
- Executed inventory and store equipment with training and parts lookup systems, ability to review and analyze P&L statements and report
- Achieved personal/store sales goals while maintaining great customer service including battery installation, starter, alternator and battery testing, wiper installation, etc.
- Ensured high standards of customer service including prompt handling of any complaints about product and operational standard
- Maintained new planogram updates for store floor room reading a blueprint of how to create the new feature and what products to place in locations
- Performed daily cycle counts of various SKUs, investigated inventory discrepancies, and ensured Bill of Materials were accurate
- Provided expert knowledge and assistance to customers in selecting the appropriate automotive parts for their vehicles
- Developed strong relationships with vendors, resulting in improved availability of hard-to-find or specialty parts
- Assisted in the development and implementation of effective marketing strategies to promote new products and increase sales
- Utilized computer systems and software applications to track inventory levels, place orders, and generate reports
- Trained new employees in product knowledge, company policies, and procedures related to automotive parts sales
- Collaborated with service technicians to identify specific part needs for vehicle repairs or maintenance services
- Managed the returns process by accurately documenting reasons for return, inspecting returned items for damage or defects, and processing refunds or exchanges as necessary
Education
College - Health and Exercise Science
Grand Rapids Community College
Grand Rapids, MI12.2022
High school diploma - undefined
Kent City Christian High School
Kent City, MI05.2005
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Inventory Management/Office Administrator
Rohr Gasoline Equipment
01.2025 - 06.2025
Courier Driver
Independent Contractor
12.2024 - Current
Team Leader Hardlines/Bakery
Walmart
11.2022 - 12.2024
Bank Teller
Comerica Bank
07.2022 - 12.2022
Automotive Parts Specialist
Oreilly Auto Parts
05.2017 - 07.2022
High school diploma - undefined
Kent City Christian High School
College - Health and Exercise Science
Grand Rapids Community College
Similar Profiles
Lokesh NaiLokesh Nai
Freelance Amazon PPC Executive at Independent ContractorFreelance Amazon PPC Executive at Independent Contractor
Mohaddesa RizviMohaddesa Rizvi
Instructional Therapist at Independent ContractorInstructional Therapist at Independent Contractor
Keegan PastorKeegan Pastor
Landscaper at Independent ContractorLandscaper at Independent Contractor
Erika D. VannErika D. Vann
Assistant Principal, Early Childhood Center at Kentwood Public SchoolsAssistant Principal, Early Childhood Center at Kentwood Public Schools
Deepthi SukumarDeepthi Sukumar
Senior Azure Consultant at HTC Global ServicesSenior Azure Consultant at HTC Global Services