Erin Olsen
De Pere,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Delivery Driver
Fed Ex Ground
09.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Receptionist
Fabick Cat
09.2014 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Tire Analysis
Schneider Trucking
09.2012 - 09.2015
- Conducted comprehensive market research studies, supporting the development of strategic business plans.
- Ensured data integrity throughout all stages of analysis by implementing rigorous quality control measures.
- Spearheaded automation initiatives within the analytics department, reducing manual efforts and boosting productivity levels.
- Implemented advanced data analysis techniques, resulting in more accurate insights and higher client satisfaction.
- Fostered strong relationships with clients by providing consistently high-quality work and expert guidance on data-driven decisionmaking.
- Developed insightful reports for clients, enabling better decision-making and improved business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization techniques to present and explain complex data sets.
Retail Store Manager
Importants Plus
09.2004 - 09.2009
- Implemented loss prevention strategies to minimize theft incidents significantly impacting bottom-line results.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Oversaw visual merchandising efforts, creating appealing displays that showcased products effectively and drove sales growth.
- Led cross-functional teams on strategic projects aimed at boosting operational efficiency and driving long-term success.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for merchandise purchases.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
Education
Business & Management Certification - Business
12.2002
Ged - General Studies
06.1998
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Contactless Deliveries
- Fluent in English
- Safe Driving Practices
- Strong Working Relationships
- Ability to Lift 50 Pounds
- Dependability and Honesty
- Multitasking
- Clean MVR
- Valid Class A Commercial Driver's License
- Problem-Solving
Timeline
Delivery Driver - Fed Ex Ground
09.2016 - Current
Receptionist - Fabick Cat
09.2014 - 09.2016
Tire Analysis - Schneider Trucking
09.2012 - 09.2015
Retail Store Manager - Importants Plus
09.2004 - 09.2009
NWTC - Business & Management Certification , Business
East De Pere High School - Ged, General Studies
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