ERIN O'NEILL

• Supervised team of front desk agents, ensuring effective issue resolution and performance assessments.
• Hired and trained new personnel while managing scheduling and payroll tasks.
• Assisted owners with bookings and work orders, identifying improvement areas for efficiency.
• Monitored customer service operations, enforcing quality compliance standards.
• Addressed customer queries, complaints, and escalations to uphold service excellence.
• Collaborated with housekeeping and maintenance for prompt resolution of guest room problems.
• Processed reservations via phone, in person, and online, confirming details for guests.
• Negotiated contracts with suppliers when necessary to optimize service delivery.

• Trained and onboarded new staff to enhance operational efficiency.
• Maintained inventory control and managed supply ordering to optimize costs.
• Executed light accounting tasks, including bookkeeping and handling cash operations.
• Provided leadership and direction to ensure high performance among restaurant employees.
• Assisted in recruiting, training, and scheduling of staff to meet business needs.
• Monitored customer service standards, implementing corrective actions as required.

• Managed Front Office Associates
• Guest Scores/Guest Relations and Quality Assurance and hotels overall performance
• Guest Registration, Reservations and Guest Experience

Catering Sales:

• Managed Meeting Rooms and Functions from start to finish.
• Managed Staff - Up to 20 associates part time, on call and full time. Scheduling, Labor control, training and on boarding

Food & Beverage Manager:

• Food & Beverage Manager: Responsible for all purchasing of food and beverage. Liquor Cost and Food Cost
• Training and on boarding staff, scheduling and ensuring all associates are in line with certifications needed through WA state.
• Payroll, employee reviews weekly for restaurant staff of up to 25 associates