Erin Otten
Grand Rapids
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for effective communication, team building and development, and strong administrative skills.
Overview
15
15
years of professional experience
Work History
General Manager
Noxx Cannabis
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Self-Published Author
Self Employed
01.2010 - Current
- Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
- Conducted extensive research to enrich the authenticity and depth of written works, providing a more immersive experience for readers.
- Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
Children’s Book Area Manager
Barnes & Noble
03.2022 - 08.2022
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Supported team members with effective communication and collaboration in daily tasks.
- Worked with other store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Paraprofessional
Reeths-Puffer Elementary
09.2021 - 03.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Customer Service Representative
Farmers Insurance Group
01.2021 - 06.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
Front Desk Management
Marriott Hotel
10.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Office Manager & Biohazard Specialist
Screaming Needle Tattoo
08.2018 - 10.2019
- Assisted clients in filling out paperwork and choosing tattoo design, size, and location, or choosing jewelry for body piercings.
- Ensured proper aftercare instructions were provided to clients following each session, promoting healing and minimizing potential complications post-tattooing or piercing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered care to clients throughout the body modification process.
Office Manager
Duck Creek RV Resort
05.2012 - 08.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor of Fine Art’s Degree - Creative Writing
Full Sail University
06-2018
Associate Degree - Applied Behavioral Psychology
Ashford University
05-2014
High School Diploma -
Delton-Kellogg High School
06-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Inventory control
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Interpersonal skills
Timeline
General Manager
Noxx Cannabis
08.2022 - Current
Children’s Book Area Manager
Barnes & Noble
03.2022 - 08.2022
Paraprofessional
Reeths-Puffer Elementary
09.2021 - 03.2022
Customer Service Representative
Farmers Insurance Group
01.2021 - 06.2021
Front Desk Management
Marriott Hotel
10.2019 - 03.2020
Office Manager & Biohazard Specialist
Screaming Needle Tattoo
08.2018 - 10.2019
Office Manager
Duck Creek RV Resort
05.2012 - 08.2018
Self-Published Author
Self Employed
01.2010 - Current
Bachelor of Fine Art’s Degree - Creative Writing
Full Sail University
Associate Degree - Applied Behavioral Psychology
Ashford University
High School Diploma -
Delton-Kellogg High School
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