Erin Otten
Grand Rapids
Summary
Dynamic leader with a proven track record of excelling in operational strategy and team leadership. Successfully enhanced employee satisfaction and boosted sales through innovative process improvements. Skilled in inventory management and fostering a collaborative environment, driving business growth while ensuring high standards of service and efficiency.
Overview
13
13
years of professional experience
Work History
General Manager
Noxx Cannabis
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Children’s Book Area Manager
Barnes & Noble
03.2022 - 08.2022
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Increased customer satisfaction by providing personalized assistance and book recommendations.
- Worked closely with department leads to optimize floor layout based on sale trends.
- Supported team members with effective communication and collaboration in daily tasks.
- Worked with other store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Paraprofessional
Reeths-Puffer Elementary
09.2021 - 03.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Customer Service Representative
Farmers Insurance Group
01.2021 - 06.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Fielded customer complaints, escalating complex issues to management for resolution.
Front Desk Management
Marriott Hotel
10.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Office Manager & Biohazard Specialist
Screaming Needle Tattoo
08.2018 - 10.2019
- Assisted clients in filling out paperwork and choosing tattoo design, size, and location, or choosing jewelry for body piercings.
- Ensured proper aftercare instructions were provided to clients following each session, promoting healing and minimizing potential complications post-tattooing or piercing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered care to clients throughout the body modification process.
Office Manager
Duck Creek RV Resort
05.2012 - 08.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Optimized office space utilization, leading to more efficient and productive work environment.
Education
Bachelor of Fine Art’s Degree - Creative Writing
Full Sail University
Winter Park, FL06-2018
Associate Degree - Applied Behavioral Psychology
Ashford University
Chandler, AZ05-2014
High School Diploma -
Delton-Kellogg High School
Delton, MI06-2007
Skills
- Inventory management
- Process improvement
- Operational strategy
- Organizational skills
- Leadership and team building
- Adaptability
References
- Courtney Guest, Former Co-Worker & Employee, (231) 903-3890, Duck Creek RV Resort
- Austin Korstange, Former Co-Worker & Supervisor, (616) 309-3732, Noxx Cannabis
Timeline
General Manager
Noxx Cannabis
08.2022 - Current
Children’s Book Area Manager
Barnes & Noble
03.2022 - 08.2022
Paraprofessional
Reeths-Puffer Elementary
09.2021 - 03.2022
Customer Service Representative
Farmers Insurance Group
01.2021 - 06.2021
Front Desk Management
Marriott Hotel
10.2019 - 03.2020
Office Manager & Biohazard Specialist
Screaming Needle Tattoo
08.2018 - 10.2019
Office Manager
Duck Creek RV Resort
05.2012 - 08.2018
Bachelor of Fine Art’s Degree - Creative Writing
Full Sail University
Associate Degree - Applied Behavioral Psychology
Ashford University
High School Diploma -
Delton-Kellogg High School
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