Erin Owens
Fort Worth,TX
Summary
A dedicated and safety-oriented pilot with 320 hours of flight experience and a multi-engine commercial license with an instrument rating, seeking a challenging position where I can utilize my skills and expertise for aviation opportunities.
Dynamic professional with a proven track record in customer service and sales, notably at American Aero FTW. Excelled in fast-paced environments, enhancing team productivity and customer satisfaction. Skilled in emergency response (CPR/First Aid certified) and adept at building lasting client relationships. Demonstrates strong leadership and operational efficiency, with significant experience in cross-functional training and support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Modern Aviation, FTW
11.2023 - Current
- Responded to customer requests for scheduling, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests and assisting with pilots and passenger questions and concerns.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Sales Associate
Kendra Scott
07.2023 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Receptionist
Clark’s Precision Machine and Tool
11.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Lifeguard
City Of Fort Worth Water Department
04.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Education
Aviation
Rich Aviation Services
Fort Worth, TXAviation
SkyBlue Flight Academy And Jet Aviation
Stuart, FLAzle High School
Azle, TX12.2022
Skills
Total Hours: 320
PIC: 240
Cross Country: 200
Instrument (Real and Sim): 52
Multi-Engine: 14
Timeline
Customer Service Representative
Modern Aviation, FTW
11.2023 - Current
Sales Associate
Kendra Scott
07.2023 - 11.2023
Lifeguard
City Of Fort Worth Water Department
04.2022 - 09.2022
Receptionist
Clark’s Precision Machine and Tool
11.2021 - 12.2022
Aviation
Rich Aviation Services
Aviation
SkyBlue Flight Academy And Jet Aviation
Azle High School
Similar Profiles
JEFFREY STEENHOEKJEFFREY STEENHOEK
Line Department Trainer at Modern Aviation DSM (formerly Elliott Aviation)Line Department Trainer at Modern Aviation DSM (formerly Elliott Aviation)
Kyle DaughertyKyle Daugherty
Lead Line Service Technician/Customer Service Representative at MODERN AVIATIONLead Line Service Technician/Customer Service Representative at MODERN AVIATION
WILLIAM A. NERINI JR.WILLIAM A. NERINI JR.
Line Service Technician at Modern AviationLine Service Technician at Modern Aviation
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Dominic Kipkoech KigenDominic Kipkoech Kigen
Teacher at Windle International KenyaTeacher at Windle International Kenya