Erin Palermo
Verona,PA
Summary
Dedicated and detail-oriented professional with extensive experience in client relationship management, process optimization, and solution delivery. Proven ability to enhance operational efficiency, foster client trust, and drive organizational success. Skilled in managing complex projects and delivering exceptional customer service in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Senior Professional Services Consultant
Quadient, Inc.
04.2023 - Current
- Developed and implemented client-focused solutions, fostering trust and driving customer retention.
- Streamlined documentation processes, ensuring compliance with industry standards and improving operational efficiency.
- Delivered insights through detailed document process analysis, supporting data-driven decision-making.
- Mentored team members to enhance skill sets and improve service delivery.
Professional Services Consultant
Quadient, Inc.
06.2018 - 04.2023
- Managed end-to-end delivery of tailored document management solutions for a diverse client base, including businesses and government agencies.
- Achieved high levels of client satisfaction by maintaining a proactive approach to issue resolution and process optimization.
- Conducted in-depth analysis to identify inefficiencies and recommend improvements to document management workflows.
- Trained clients on software applications, ensuring seamless adoption and effective use.
Graphic Designer/Spatial Data Specialist
Universal Charge Accounts
12.2012 - 06.2018
- Designed and optimized document systems, ensuring accuracy and timely delivery of financial statements.
- Conducted data analysis to enhance operational efficiency and reduce errors in billing statements.
- Oversaw the migration of legacy systems to advanced platforms, improving data security and functionality.
- Audited customer accounts for accuracy and processed check payments to ensure timely and correct posting for more than 120 client companies per month.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PASkills
- Client Relationship Management
- Financial Operations & Analysis
- Process Optimization & Risk Management
- Customer Service Excellence
- Banking Regulations Compliance
- Cross-Functional Team Collaboration
- Training & Mentorship
- Business Analysis & Reporting
Timeline
Senior Professional Services Consultant
Quadient, Inc.
04.2023 - Current
Professional Services Consultant
Quadient, Inc.
06.2018 - 04.2023
Graphic Designer/Spatial Data Specialist
Universal Charge Accounts
12.2012 - 06.2018
Bachelor of Science - Marketing
Indiana University of Pennsylvania
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