Erin Paolilli
POUGHKEEPSIE
Summary
Dynamic leader with proven team leadership and problem-solving skills honed at Playa Bowls. Excelled in POS system operation and inventory management, enhancing customer satisfaction and operational efficiency. Demonstrated a positive attitude, driving staff development and achieving significant improvements in service delivery.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader
Playa Bowls
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Food Busser
Publick House
06.2022 - 01.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted with bussing tables and cleaning up spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Counter Helper and Hostess
Tiramisu Ristorante Pizzeria & Bakery
06.2020 - 09.2022
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Managed inventory levels by conducting regular stock checks and placing orders when necessary.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
Education
Bachelor of Science - Biology
SUNY Buffalo State
Buffalo, NY06-2026
High School Diploma -
Arlington High School
Lagrangeville, NY06-2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- POS system operation
- Inventory counts
Timeline
Shift Leader
Playa Bowls
06.2022 - Current
Food Busser
Publick House
06.2022 - 01.2023
Counter Helper and Hostess
Tiramisu Ristorante Pizzeria & Bakery
06.2020 - 09.2022
Bachelor of Science - Biology
SUNY Buffalo State
High School Diploma -
Arlington High School
Similar Profiles
Jasmine TraficanteJasmine Traficante
Team Member at Playa BowlsTeam Member at Playa Bowls
Anna KotkinAnna Kotkin
Crew Member at Playa BowlsCrew Member at Playa Bowls
Ariana IrahetaAriana Iraheta
Customer Service Specialist at Playa BowlsCustomer Service Specialist at Playa Bowls