Erin Parker
Lathrop,CA
Summary
Experienced and results-driven account manager with a proven track record in cultivating strong partnerships, retaining key accounts, and driving revenue growth. Skilled in building and nurturing professional networks, influencing decision-makers, and developing effective strategies to achieve business objectives. Collaborative and strategic team leader with a solid background in customer relationship management. Committed to delivering exceptional client satisfaction and maximizing profit channels.
Overview
13
13
years of professional experience
Work History
Account Manager
Five9
05.2021 - 10.2024
- Managed approximately 100 customer accounts at a time.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Project Engineer
Suffolk Construction
10.2018 - 09.2020
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Evaluated change order requests in response to out-of-scope work activities.
- Negotiated contracts with suppliers to secure favorable terms and save costs.
Project Manager
Bay Home & Window
02.2016 - 10.2018
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Scheduling Manager
Bay Home & Window
03.2012 - 02.2016
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
Skills
- Account Management
- Goals and performance
- Data-driven decision-making
- Client Development
Timeline
Account Manager
Five9
05.2021 - 10.2024
Project Engineer
Suffolk Construction
10.2018 - 09.2020
Project Manager
Bay Home & Window
02.2016 - 10.2018
Scheduling Manager
Bay Home & Window
03.2012 - 02.2016
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