Microsoft Office Suite
Hi, I’m
Erin Parrott
Office Manager
Benton,US
Judge a man by his questions rather than his answers.
Voltaire
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
years of professional experience
Work History
Industrial Sheet Metal & Fabrication LLC
Customer Support Manager/ Office Manager
08.2021 - Current
Job overview
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with over 100 clients.
- Established a positive work environment for all employees, fostering open communication channels and boosting employee morale.
- Led efforts in revising internal documentation procedures which resulted in more accurate records of client interactions.
- Investigated and resolved pricing and database issues to maintain accuracy and efficiency of quotes and turn-around times.
- Accounts
- Completed weekly payroll for 10+ employees.
- Accounts Payable/Receivable
Ingram Barge Company
Client Support Engineer
06.2014 - 05.2020
Job overview
- Provided Tier 2 IT support to non-technical internal users through desk side and remote support services.
- Excelled in Jira Service Management and Heat Software ticketing systems to manage and process support actions and requests.
- Delivered onsite and remote technical support for 500+ employees over 8 different locations .
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Explained complex technology-related issues in understandable terms to customers while delivering exceptionally high level of professionalism.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Completed corporate wide network printer upgrades across 8 different locations for over 2000 employees which resulted in corporate savings and more efficient equipment with 100% success rate.
Four Rivers Clinical Research
Clinical Research Coordinator
03.2011 - 11.2013
Job overview
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Collected data and followed research protocols, operations manuals and case report requirements.
- Coordinated multiple clinical trials focused on disorders such as Type I Diabetes and Alzheimer's.
- Obtained, processed and shipped lab specimens on daily basis within time constraints.
U.S. Army Corps Of Engineers
Park Ranger (STEP Program)
06.2010 - 08.2010
Job overview
- Educated visitors on area wildlife and regional history during tours and presentations.
- Enforced laws and regulations in campgrounds, trails, nature preserves, roadways & waterways.
- Performed routine maintenance work such as posting signs, removing debris from public use areas, & painted safety signs on docks and boat ramps
- Demonstrated water education programs to children and their parents during summers at campground beaches and office buildings.
Fleming Furniture
Office Assistant/Data Entry/Customer Service
03.2006 - 06.2010
Job overview
- Answered customer questions about product availability and shipment times.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Sorted documents and maintained organized filing process.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Murray State UniversityMurray, KY
Bachelor of Science from Wildlife Biology
08.2008 - 12.2010
West Kentucky Community And Technical CollegePaducah, KY
Associate of Science from General Studies
08.2000 - 05.2003
Skills
Desktop/Technical/Application support
Equipment installation
Customer service expert
Audio/Visual Support
Desktop/Network Printer Installation/Support
User training
Client relationship building
Escalation handling
Teamwork and collaboration
Customer service
Problem-solving
Data entry
Software
MS Windows 10 & 11
QuickBooks
Cisco Unity and Voicemail
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Manager/ Office Manager
Industrial Sheet Metal & Fabrication LLC
08.2021 - Current
Client Support Engineer
Ingram Barge Company
06.2014 - 05.2020
Clinical Research Coordinator
Four Rivers Clinical Research
03.2011 - 11.2013
Park Ranger (STEP Program)
U.S. Army Corps Of Engineers
06.2010 - 08.2010
Murray State University
Bachelor of Science from Wildlife Biology
08.2008 - 12.2010
Office Assistant/Data Entry/Customer Service
Fleming Furniture
03.2006 - 06.2010
West Kentucky Community And Technical College
Associate of Science from General Studies
08.2000 - 05.2003