Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erin Patton

Marion,IL
Erin Patton

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

17
years of professional experience

Work History

The Original Iron Anchor Tattoo

Front Desk Receptionist/Housekeeping
01.2021 - Current

Job overview

  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

NBTY, Inc.

Telephone Customer Service Representative
08.2010 - 03.2011

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Established long-lasting customer relationships through exceptional service and proactive communication.
  • Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
  • Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
  • Increased customer loyalty by offering tailored solutions based on individual needs and preferences.

Health Care Service Corporation

COBRA Sales Representative
07.2007 - 03.2010

Job overview

  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.

Education

Crab Orchard Community Unit School District 3
Marion, IL

from General

University Overview

Southeastern College Illinois
Harrisburg, IL

GED
03.2005

University Overview

Skills

  • Cash Handling
  • Customer Service
  • Call Routing
  • File Management
  • File Organization
  • Administrative Support
  • Inventory Control
  • Office Organization
  • Guest Relations
  • Front Office Management
  • Mail Sorting
  • Mail distribution
  • Clerical Support

Timeline

Front Desk Receptionist/Housekeeping
The Original Iron Anchor Tattoo
01.2021 - Current
Telephone Customer Service Representative
NBTY, Inc.
08.2010 - 03.2011
COBRA Sales Representative
Health Care Service Corporation
07.2007 - 03.2010
Crab Orchard Community Unit School District 3
from General
Southeastern College Illinois
GED

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Erin Patton