Erin Paxson
Yulee,FL
Summary
Versatile and dedicated professional with a background in medical office administration and customer relations, notably at Nassau OpenMRI. Excelled in enhancing patient experiences through effective scheduling and HIPAA compliance. Skilled in Microsoft Office and workflow optimization, I improved operational efficiency by 30%. Demonstrates strong interpersonal skills and a commitment to maintaining confidentiality and fostering trust.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Nassau OpenMRI
08.2023 - 02.2025
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Patient Care Coordinator
Thrive Infusions
08.2022 - 11.2022
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Head Cake Decorator
Bliss Cakery
01.2022 - 03.2022
- Fulfilled custom cake and decoration orders.
- Decorated cakes according to customer requests and themes.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Designed specialty cakes for weddings, birthdays, and graduations.
Dental Receptionist
904 Dental
07.2021 - 12.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Customer Relations Advocate
Fidelity Investments
05.2020 - 08.2021
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Advised clients on investments, retirement and estate planning.
- Educated clients on potential risks and rewards associated with various investments.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
Education
Associate of Pastry Arts - Pastry
Culinard
Jacksonville, FL01-2017
Associate of Arts -
Southwestern Illinois College
Belleville, IL01-2012
Skills
- Billing support
- Medical office administration
- Letter preparation
- Microsoft office
- Medical terminology
- Appointment scheduling
- Insurance verifications
- Workflow optimization
- Office administration
- Insurance verification
- HIPAA compliance
Timeline
Medical Receptionist
Nassau OpenMRI
08.2023 - 02.2025
Patient Care Coordinator
Thrive Infusions
08.2022 - 11.2022
Head Cake Decorator
Bliss Cakery
01.2022 - 03.2022
Dental Receptionist
904 Dental
07.2021 - 12.2021
Customer Relations Advocate
Fidelity Investments
05.2020 - 08.2021
Associate of Pastry Arts - Pastry
Culinard
Associate of Arts -
Southwestern Illinois College
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