Erin P. Duroncelet
Baton Rouge
Summary
To obtain a position that will accentuate and utilize my skills, talents, and abilities in leadership, team sportsmanship, and customer service. I also seek employment with a reputable company where I am able to make a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Remote Teller
Essential Credit Union
12.2024 - Current
- Processed daily transactions accurately and efficiently, ensuring compliance with credit union policies.
- Completed highly accurate, high-volume money counts via machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Made sure to give a friendly welcome soon as i get on screen
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Human Resources Assistant/Trainer
Essential Credit Union
03.2024 - 12.2024
- Supported recruitment processes by coordinating candidate interviews and managing schedules.
- Assisted in onboarding new hires, ensuring smooth integration into organizational culture.
- Collaborated with team members to develop training materials, enhancing staff development programs.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Kept up with company organizational chart on Powerpoint
Teller II
Essential Credit Union
03.2023 - 03.2024
- Processed daily transactions with accuracy and attention to detail.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored cash drawer for discrepancies, ensuring compliance with security protocols.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Ordered Cash when needed
- Balanced the vault and Recycler
- Managed the teller room
Teller
Essential Credit Union
11.2021 - 03.2023
- Processed daily transactions accurately, ensuring compliance with credit union policies.
- Assisted members with account inquiries, enhancing overall customer satisfaction and service quality.
- Maintained cash drawer integrity through meticulous balancing and reconciliation procedures.
- Implemented best practices for transaction handling, reducing errors and enhancing operational reliability.
- Processed customer transactions promptly, minimizing wait times.
Server
Watermark Hotel
09.2016 - 11.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Cashier
Schlotzsky's
01.2016 - 09.2016
- Maintained accurate cash drawer, ensuring accountability at end of shifts.
- Assisted customers with menu selections, enhancing overall dining experience.
- Trained new staff on cash handling procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
McAlister's Deli
01.2015 - 12.2015
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Made sure to bring the customer food out in a timely manner
- Assisted customers with menu selections, enhancing overall dining experience.
- Restocked and organized merchandise in front lanes.
Host
Applebee's
01.2015 - 05.2015
- Welcomed guests and efficiently managed seating arrangements to enhance dining experience.
- Coordinated table assignments, optimizing flow during peak hours for improved service efficiency.
- Trained new hosts on procedures, fostering teamwork and enhancing overall guest satisfaction.
- Monitored waitlists and communicated with staff to maintain accurate seating times and expectations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Dairy Queen
05.2013 - 12.2014
- Maintained accurate cash drawer, ensuring accountability at end of shifts.
- Assisted customers with menu selections, enhancing overall dining experience.
- Trained new staff on cash handling procedures and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Baker High School
Baker, LaHuman Resource Management
Baton Rouge Community College
Baton Rouge, LaNo Degree - Obtaining My Certificate
Human Resources Certification Institute
Alexandria, VAAssociate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Customer Service
- Leadership Training
- Microsoft Office Suite
- Cash Handling
- Team Player
- Powerpoint
- Excel
- Payor Recruiting
- Global Assessment
- Cash drawer balancing
- Safe and vault operation
Timeline
Remote Teller
Essential Credit Union
12.2024 - Current
Human Resources Assistant/Trainer
Essential Credit Union
03.2024 - 12.2024
Teller II
Essential Credit Union
03.2023 - 03.2024
Teller
Essential Credit Union
11.2021 - 03.2023
Server
Watermark Hotel
09.2016 - 11.2021
Cashier
Schlotzsky's
01.2016 - 09.2016
Cashier
McAlister's Deli
01.2015 - 12.2015
Host
Applebee's
01.2015 - 05.2015
Cashier
Dairy Queen
05.2013 - 12.2014
Human Resource Management
Baton Rouge Community College
High School Diploma -
Baker High School
No Degree - Obtaining My Certificate
Human Resources Certification Institute
Associate of Science - Business Administration
Southern New Hampshire University
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