Enrolled Agent
Erin Peacock RESUME
27273 Nicole Drive, Laguna Niguel,CA
Summary
Proactive, innovative and dynamic professional with 10+ years in high level management delivering executive and administrative duties. Broad experience inclusive of administration, client services, business strategy, operations, sales, affiliate management, customer service, HR, finance, tax, training and technology.
Overview
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1
Work History
SVP, Operations
Alleviate Tax LLC
Irvine, CA
2018 - Current
- Right hand to CEO
- Supervised a cross-functional team comprised of key stakeholders such as the Director of HR, the Director of Servicing, the Director of IT, Tax Manager, Recruiting Manager, and Office Manger.
- Managed company operations, overseeing CRM, reporting/KPIs/dashboards, phone system & call flows, TCPA compliance, customer service, and sales education and training.
- Identifies technology and personnel requirements across various departments.
- Prepares, organizes and conducts executive meetings on a weekly basis with CEO and directors.
- Manages affiliate relationships, merchant account relationships, and financing partnerships
- Assesses and evaluates business procedures and implements structure to improve day-to-day operations
- Increased staff 5x in a year.
- Increased revenues 10x
- Developed and branded Alleviate Tax University training program for sales and servicing staff
- Introduced a dedicated department called Key Business Services within Alleviate Tax to specifically address the needs of businesses seeking professional assistance in areas including tax planning, entity formation, bookkeeping and payroll administration.
- Reports to CEO
Administrative Paralegal
Tax Guard, Inc
Boulder, Colorado
2016 - 2017
- Acquired comprehensive understanding of asset evaluation, income tracking, and expense analysis as per IRS guidelines
- Specialized in payroll tax, trust fund recovery penalties, federal tax lien subordinations, small and large business analytics, and revenue officer representation.
- Contributed to the achievement of monthly revenue targets by management of client files and book of business
Sales Director
Colorado FATE Brewing Company
Boulder, Colorado
2014 - 2016
- Implemented strategic initiatives to optimize sales performance and foster growth
- Reported to owner, managed a sales representative
- Recruited by owner to lead and scale sales operations
- Onboarded distribution supplier for on premise and off premise sales
- Coordinated action plans for sales team to penetrate new markets
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis
- Performed sales consultations and educated clients on products and services
- Achieved company growth and brand development through market expansion and sales
- Managed production as distribution scaled
- Led the implementation of brand creative ideas and concepts.
- Successfully coordinated logistics for offsite events
General Manager
The Big RedF Restaurant Group
Denver, Boulder, Colorado
2008 - 2014
- Managed $3.3M annual budget
- Established and met annual operational and financial targets through cost control, revenue forecasting and weekly goal setting
- Conducted regular financial and business meetings with department heads
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Tracked weekly sales to generate reports for business development and planning
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Built and maintained loyal, long-term customer relationships through customer services and marketing/brand initiatives
- Successfully met goals through managing assistant managers (~5), chef/owner, and staff (~80)
Education
Bachelor of Arts - Economics, Business Administration
University of Colorado
Boulder, COSkills
- Leadership, Training & Collaboration
- Strategy, Vision & Growth
- Operations, Finance, & Management
- Planning, Communication, & Creative Problem Solving
- HR Duties & Oversight
- Process Improvements
- Performance Analysis
- Hiring and Onboarding
- Resource Allocation
- KPIs
- Customer Service Management
- Performance Improvement
Certification
- Licensed IRS Enrolled Agent - 2021 through present
- Certified Yoga Instructor
Timeline
SVP, Operations
Alleviate Tax LLC
2018 - Current
Administrative Paralegal
Tax Guard, Inc
2016 - 2017
Sales Director
Colorado FATE Brewing Company
2014 - 2016
General Manager
The Big RedF Restaurant Group
2008 - 2014
Bachelor of Arts - Economics, Business Administration
University of Colorado
Skills
- Leadership Training
- Administrative Management
- Process Improvements
- Human Resources Oversight
- Staff Development
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Recruitment, Hiring & Onboarding (including offshore teams)
- Customer Service Management
- Decision Making
- Cost Reduction
- Originality and Creativity
References
Jeff Bui - EVP, Alleviate Tax
Ann Casanova - HR Director, Tax Guard
Mike Lawinski - Owner, Fate Brewing Company
Dave Query - Owner, Big Red F Restaurant Group
Contact information available upon request
Skills
- Leadership Training
- Administrative Management
- Process Improvements
- Human Resources Oversight
- Staff Development
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Recruitment, Hiring & Onboarding (including BPOs)
- Customer Service Management
- Decision Making
- Cost Reduction
- Originality and Creativity
References
Jeff Bui - VP of Revenue, Alleviate Tax
Ann Casanova - HR Director, Tax Guard
Mike Lawinski - Owner, Fate Brewing Company
Dave Query - Owner, Big Red F Restaurant Group
Contact information available upon request
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