Erin Pendleton
Denver,CO
Summary
Experienced team leader skilled in resolving complex customer inquiries and issues, specializing in lease negotiations and tenant relations. Proficient in organizational management, administrative support, and effective multitasking in fast-paced environments. Demonstrated track record in handling delinquent accounts with strategic contact strategies to minimize losses. Capable of de-escalating challenging situations and presenting optimal resolutions. Additionally, proficient in managing both inbound and outbound service calls to support applicants, borrowers, and prospects. Seasoned leasing consultant with proven skills in preparing, and finalizing lease agreements. Meticulous, well-organized, and decisive field professional who excels at cultivating and deepening productive relationships with owners, companies, and agency representatives. Ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Leasing Consultant
AvalonBay Communities
04.2024 - Current
- Achieved and maintained a 93% occupancy rate through effective leasing strategies and tenant relationship management
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Prioritized workload to promptly handle leasing inquiries and meet deadlines
- Managed multiple property leasing databases and applications efficiently
- Reviewed lease terms, conducted successful contract negotiations, and resolved disputes to uphold positive tenant relationships
- Organized and executed monthly tenant events to enhance engagement and community building
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Job Team Leader/Customer Service Representative/HR Support
Target
11.2020 - 04.2024
- Led and motivated diverse sales team to uncover customer needs, delivering tailored solutions that fostered strong customer loyalty
- Implemented streamlined policies and procedures, enhancing departmental efficiency and ensuring consistent operations
- Provided hands-on support to front-line staff, optimizing service delivery and ensuring prompt customer assistance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Shipping and Receiving Clerk
Target
10.2019 - 11.2020
- Enhancing operational productivity and efficiency through meticulous scheduling, accurate record keeping, and efficient shipment handling
- Transforming work environments by implementing organized filing systems, fostering safety, and improving accessibility
- Leading store remodel projects with proficiency in planogram implementation and issue resolution, ensuring operational accuracy.
- Handled day-to-day shipping and receiving overseeing more than 10 truckloads per day.
Administrative Assistant
State of Colorado Recreation
05.2014 - 10.2018
- Scheduled and organized meetings and events, demonstrating proficiency in administrative support functions
- Addressed customer service issues and client resolutions effectively using problem-solving skills and critical thinking
- Drafted accurate and clear correspondence, reports, letters, faxes, and forms to facilitate communication
- Organized and optimized files and records management systems, improving accessibility and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Computer Applications Certificate -
Pueblo State College
Pueblo, CO05.2019
Skills
- Customer service (30 years)
- Excellent communication (written and verbal)
- Database management and applications processing
- Leadership and team-building
- Organizational and time management
- Meeting and event coordinator
- Recruiting/Business Development
- Retail/Office management
- Problem-solving and conflict resolution
- Client-focused with attention to detail
- Telephone and email etiquette
Certification
- Certified OSHA, State Of Colorado- 2023
- Certified CPR, State OF Colorado - 2023
- Certified Electric Pallet Jack, Target - 2020-2024
- Certified Electric Walking Stacker, Target - 2020-2024
- Certified Food Handlers Card, State OF Colorado - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leasing Consultant
AvalonBay Communities
04.2024 - Current
Job Team Leader/Customer Service Representative/HR Support
Target
11.2020 - 04.2024
Shipping and Receiving Clerk
Target
10.2019 - 11.2020
Administrative Assistant
State of Colorado Recreation
05.2014 - 10.2018
Computer Applications Certificate -
Pueblo State College
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