Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Perkins

Pittsburgh,PA

Summary

Experienced healthcare professional with over 10 years of proven success in diverse healthcare and customer service environments. Demonstrates strong leadership abilities, meticulous attention to detail, and exceptional communication skills. Seeks a lasting role in the healthcare or travel industry to leverage existing expertise and cultivate new proficiencies. Committed to delivering top-notch care, customer service, and driving positive patient and consumer outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Baggage Office Customer Service Agent

Envoy Air Inc.
11.2024 - Current

Case Manager

Johnson & Johnson
03.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Director of Admissions

Penn Health Partners
06.2023 - 03.2024
  • Spearheaded the planning and execution of Admissions department operations, programs, and initiatives.
  • Allocated and prioritized time effectively across multiple facilities based on operational demands.
  • Established and maintained strong partnerships with referral sources, including hospitals, physicians, and senior centers.
  • Monitored referral workflows systematically to ensure timely and precise completion.
  • Determined admission eligibility of each referral, collaborating with Director of Nursing and other department heads based on facility guidelines.
  • Managed resident records for daily admissions, transfers, and discharges with precision.
  • Ensured resident pay status changes were accurately recorded on the facility's internal daily census communication tool
  • Ensured admission paperwork was completed and filed according to facility policy
  • Informed the Administrator of obstacles or barriers to admitting residents and provided solutions to such obstacles and barriers
  • Ensured pertinent information was maintained daily such as referral tracking logs, anticipated discharges, potential admissions, hospital discharges and available beds listing
  • Ensured the admissions team communicated with interdisciplinary team members timely regarding room assignments for pending admissions
  • Streamlined the admission process, improved the response time for referral approvals and admissions
  • Directed staff scheduling and oversight within the Admissions Department.
  • Developed and implemented a training program for admissions team members to enhance their knowledge and skills in building and maintaining strong relationships with referral partners/sources
  • Identify and leverage new referral sources to increase admissions and meet census goals
  • Conduct regular audits of the admissions process to identify areas for improvement and ensure compliance with state and federal regulations

Admissions Coordinator

Select Specialty Hospital
03.2022 - 06.2023
  • Managed the admission department and staff
  • Oversaw daily operations of the admissions department
  • Coordinated and approved admissions
  • Ensured accurate and timely entry of referral, admission, denial, and conversion notes
  • Maintained 0% deficiency rate
  • Initiated and tracked pre-cert process
  • Verified Medicare benefits and secondary/supplemental insurance plans
  • Pre-admitted/admitted patients and maintained patient records
  • Completed admissions paperwork and reviewed patient forms
  • Obtained insurance cards and confirmed demographic information
  • Managed clinical liaison schedules
  • Assigned and scheduled liaisons to complete assessments
  • Completed monthly on-call schedules
  • Provided tours of the hospital

Patient Access Coordinator

UPMC, Presbyterian Emergency Department
10.2018 - 10.2020
  • Prioritized tasks efficiently during demanding situations.
  • Facilitated trauma registrations at Level 1 centers.
  • Initiated clinical records using precise patient identification methods, including biometrics.
  • Executed prompt bedside patient interviews and registrations.
  • Collected and revised essential details on demographics and insurance.
  • Supports seamless billing through effective confirmation of insurance eligibility, reimbursement from third parties and benefits coordination.
  • Provided guidance on insurance policies and expected out-of-pocket costs for patients.
  • Handles payment collections for patients on the day of service.
  • Managed financial compliance processes for clinical collaborations.
  • Designed and deployed methods to streamline patient access and registration, boosting departmental efficiency.

Billing Representative/Medical Coder

Quest Diagnostic/ Optum360
11.2015 - 11.2018
  • Ensured completeness and accuracy of patient demographics and insurance information
  • Abstracted information from medical requisitions
  • Assigned correct ICD 10 diagnosis codes for all testing performed
  • Handled inbound and outbound calls to and from physician offices, insurance companies, and patients
  • Develop and maintain strong relationships with insurance companies to ensure timely and accurate payment of claims
  • Collaborate with the finance department to ensure accurate and timely billing and payment processing
  • Conduct regular audits to identify coding errors or discrepancies and take appropriate corrective actions
  • Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times
  • Assist in training and mentoring new billing representatives and medical coders to ensure accuracy and efficiency in their work

Front Office Specialist

Tri-Health Cardiothoracic Surgeons
04.2013 - 12.2014
  • Supervised front office functions, managing schedules and conducting orientation sessions.
  • Managed inventory of medications and essential supplies for uninterrupted functioning.
  • Answered calls and assisted with patient registration.
  • Organized charts, executed checkout processes, and assessed encounter form details.
  • Coordinated scheduling for surgeries, diagnostic testing, and follow-up visits.
  • Facilitated authorization process to expedite patient care.
  • Executed end-of-day reconciliation tasks efficiently.
  • Recorded transactions efficiently to maintain accurate financial records.
  • Facilitated payroll operations through detailed examination of time cards.

Unit Coordinator/Billing and Coding Clerk

Tri-Health, Good Samaritan Emergency Dept.
09.2009 - 04.2013
  • Provided direct support to doctors and nursing staff in the Emergency Department
  • Performed billing duties for emergency room visits, including coding procedures and level of care
  • Transcribed physician orders accurately
  • Communicated with patients, family members, and medical staff
  • Coordinated patient flow within the Emergency Department and other hospital units
  • Maintain accurate and up-to-date records of all billing and coding transactions, ensuring compliance with all relevant regulations and guidelines
  • Maintain confidentiality of patient information and comply with legal and ethical standards regarding patient privacy
  • Assist in training new unit coordinators and billing and coding clerks
  • Collaborate with medical billing department to resolve any coding or billing discrepancies

Education

Bachelor of Science - Health Care Administration

University of Maryland Global Campus

Certificate - Medical Billing and Coding

Kaplan College
Cincinnati, OH
06.2013

Skills

  • Admissions
  • Medical records
  • Office management
  • EMR systems
  • Medical terminology
  • Medical coding
  • Microsoft Excel
  • Documentation review
  • Long term acute care
  • Customer service
  • Computer skills
  • Insurance verification
  • Supervising experience
  • CMS-1450 CMS-1500
  • HIPAA
  • Billing and Reimbursement
  • EPIC operating/charting system
  • Windows and Word-based software
  • Medical billing
  • Medical office experience
  • Anatomy knowledge
  • Physiology knowledge
  • Emergency management
  • Medical scheduling
  • Phone etiquette
  • Transcription
  • Telecommunication
  • Epic
  • Medicare
  • Managed care
  • Auditing
  • Word processing
  • Administrative experience
  • Clerical experience
  • Microsoft Office
  • Utilization review
  • Typing
  • Hospital experience
  • Prior Authorization
  • DOT regulations compliance
  • Emergency response readiness
  • Problem-solving capacity
  • Time management proficiency
  • Vehicle inspection
  • Teamwork
  • Problem-solving
  • Time management

Certification

Medical Coding and Billing

Timeline

Baggage Office Customer Service Agent

Envoy Air Inc.
11.2024 - Current

Case Manager

Johnson & Johnson
03.2024 - Current

Director of Admissions

Penn Health Partners
06.2023 - 03.2024

Admissions Coordinator

Select Specialty Hospital
03.2022 - 06.2023

Patient Access Coordinator

UPMC, Presbyterian Emergency Department
10.2018 - 10.2020

Billing Representative/Medical Coder

Quest Diagnostic/ Optum360
11.2015 - 11.2018

Front Office Specialist

Tri-Health Cardiothoracic Surgeons
04.2013 - 12.2014

Unit Coordinator/Billing and Coding Clerk

Tri-Health, Good Samaritan Emergency Dept.
09.2009 - 04.2013

Certificate - Medical Billing and Coding

Kaplan College

Bachelor of Science - Health Care Administration

University of Maryland Global Campus

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Erin Perkins