ERIN PETERSON

• Manage 350-400 West Territory clients who purchased through a KnowBe4 reseller or MSP partner
• Maintain a LOGO average of 85% Y/Y
• Maintain NBR of 110% Y/Y
• Foster monthly cadence calls with clients to confirm satisfaction, resolve technical
  issues, and continually drive successful product adoption
• Assist in the success of top KnowBe4 Resellers and their clients
• Train new Customer Success Managers
• Obtain referrals for PhishER, KCM, KMSAT, and CMP
• Manage clients of all sizes which includes Tech Touch, SMB, and Enterprise
• Stay up to date on new product features and enhancements

• Manage 8 Central Enterprise division Accounts with a combined revenue of $200 million per fiscal year
• Foster daily/weekly cadence calls with clients to discuss pipeline, organic growth and upcoming opportunities to develop new business
• Assisting in the distribution of top vendors such as Cisco, HPE, HPI, Dell, Lenovo
• Microsoft, VMWare and Fortinet
• Accurately forecasting by utilizing sales analytic skills to anticipate monthly and quarterly front end-back end dollars in order to reach our team's margin/revenue quotas
• Circle of Excellence for Top Sales Performance at Fortune 500 Company
• Manage product and service sales opportunities, ensuring monthly and quarterly sales goals are met
• By developing collaboration between distributors and suppliers and integrating this into our clients' objectives, I took lead on representing Tech data brand as a trusted industry solutions aggregator

-Associate Sales Representative

• Operations focused position, responding to customer concerns about product price, availability, and shipment status, entering and monitoring orders, and completing other account-related duties
• Promoted to Inside Account Manager after exceeding team expectations.