Erin Pevoteaux
Colorado Springs
Summary
Erin is a perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. She is known for being a personable manager who respects and appreciates all retail associates and is a favorite among the customers. Erin is dedicated to effective team management and customer satisfaction. She has experience leading diverse teams to achieve company goals. Her ambition has brought her from a base level within the Kroger company to a management position at an admirable pace. Erin has experience managing complex projects and driving productivity improvement. Erin believes exceptional customer service is essential to business success. Erin is a talented associate with a flexible schedule. She plans to begin undergraduate school in the fall of 2016, focusing on online class schedules to maintain her job flexibility. She is an extremely hard worker, having maintained a steady job since the age of 16. Erin does not shy away from difficult work with long hours. She is also a life-long pet owner and animal lover with a comprehensive background in all aspects of animal care and service including breeding, training, showing, and grooming.
Overview
16
16
years of professional experience
Work History
Manager (Front End Supervisor)
King Soopers
Colorado Springs, Colorado
04.2011 - Current
- Managing the best customer service for our customers
- Supporting the improvement of job performance for other employees, ensuring their continued success with the company
- Fostering a happy and healthy work environment with other employees, associates, and customers
- Maintaining a positive atmosphere for employees and customers
- Balancing work schedules to align with business projections
- Helping maintain bookkeeping, balancing store accounts across previous and future shifts
Groomer/Managing Clients Appointments
All Pets Grooming
Colorado Springs, Colorado
01.2009 - 07.2013
- Managed client appointments
- Provided optimal customer service, leaving them with an "I want to return" experience
- Maintained the cleanliness of the grooming environment, including stations, tools, and supplies
Education
High School Diploma - undefined
Air Academy High School
01.2012
Skills
- Customer service specialist
- Friendly
- Calm under pressure
- Flexible
- Natural leader
- Time management
- Active listening skills
- Energetic and enthusiastic
- Courteous demeanor
- Decisive
Accomplishments
As a result of her outstanding customer service, Erin was invited to address Kroger Corporation District Managers as a guest speaker. The topic was in reference to her ability to consistently provide outstanding customer service, regardless of the situation.
Timeline
Manager (Front End Supervisor)
King Soopers
04.2011 - Current
Groomer/Managing Clients Appointments
All Pets Grooming
01.2009 - 07.2013
High School Diploma - undefined
Air Academy High School