Erin Pevoteaux

Colorado Springs

Summary

Erin is a perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. She is known for being a personable manager who respects and appreciates all retail associates and is a favorite among the customers. Erin is dedicated to effective team management and customer satisfaction. She has experience leading diverse teams to achieve company goals. Her ambition has brought her from a base level within the Kroger company to a management position at an admirable pace. Erin has experience managing complex projects and driving productivity improvement. Erin believes exceptional customer service is essential to business success. Erin is a talented associate with a flexible schedule. She plans to begin undergraduate school in the fall of 2016, focusing on online class schedules to maintain her job flexibility. She is an extremely hard worker, having maintained a steady job since the age of 16. Erin does not shy away from difficult work with long hours. She is also a life-long pet owner and animal lover with a comprehensive background in all aspects of animal care and service including breeding, training, showing, and grooming.

Overview

years of professional experience

Work History

Manager (Front End Supervisor)

King Soopers

04.2011 - Current

Managing the best customer service for our customers
Supporting the improvement of job performance for other employees, ensuring their continued success with the company
Fostering a happy and healthy work environment with other employees, associates, and customers
Maintaining a positive atmosphere for employees and customers
Balancing work schedules to align with business projections
Helping maintain bookkeeping, balancing store accounts across previous and future shifts

Groomer/Managing Clients Appointments

All Pets Grooming

01.2009 - 07.2013

Managed client appointments
Provided optimal customer service, leaving them with an "I want to return" experience
Maintained the cleanliness of the grooming environment, including stations, tools, and supplies

Education

High School Diploma - undefined

Air Academy High School

01.2012

Skills

Customer service specialist
Friendly
Calm under pressure
Flexible
Natural leader
Time management

Active listening skills
Energetic and enthusiastic
Courteous demeanor
Decisive

Accomplishments

As a result of her outstanding customer service, Erin was invited to address Kroger Corporation District Managers as a guest speaker. The topic was in reference to her ability to consistently provide outstanding customer service, regardless of the situation.

Timeline