Erin Pharr
FORT WORTH,TX
Summary
Dynamic sales professional with a proven track record at Ashton Woods Homes, excelling in client relations and conflict resolution. Expert in developing sales strategies that drive revenue growth and enhance customer satisfaction. Adept at training teams to maximize performance and foster strong relationships, ensuring successful transactions and repeat business. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
17
17
years of professional experience
Work History
Sales Agent
Elliby Real Estate Brokerage
Fort Worth, Texas
07.2020 - Current
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Resolved customer complaints promptly and effectively.
- Created presentations and proposals for prospective clients.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Developed relationships with customers by providing excellent customer service.
- Negotiated contracts with customers to secure sales deals.
- Monitored industry news, developments, and trends related to our products and services.
New Home Sales Manager
Village Homes Realty
Fort Worth, Texas
01.2018 - 07.2019
- Created and maintained strong relationships with potential buyers, real estate agents, and other stakeholders.
- Participated in local industry events such as open houses or trade shows in order to promote company's products and services.
- Conducted weekly meetings with the team to review goals and progress towards increasing sales performance.
- Collaborated with accounting department personnel on billing invoices related to new home sales transactions.
- Developed and implemented sales strategies to increase revenue of new home sales.
- Managed the entire sales process from initial contact through closing of new home sale transactions.
- Maintained accurate records of all customer interactions related to new home sales activities.
- Negotiated contracts between buyers and sellers in order to facilitate successful completion of new home purchases.
- Coordinated with contractors, architects, engineers and other professionals throughout the construction phase of each project.
Closing Manager
Ashton Woods Homes
Dallas , Texas
08.2012 - 01.2018
- Maintained accurate records of all closed files according to company policy.
- Managed staff members responsible for processing loan applications and issuing titles.
- Monitored daily operations within the department to ensure compliance with regulations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Led team meetings and one-on-one coaching sessions to continuously advance performance.
- Hired, trained and guided closers to improve productivity and sales.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Guest Service Manager
Target
Pensacola, Florida
10.2008 - 12.2010
- Managed inventory of supplies necessary for providing excellent customer service.
- Conducted regular performance reviews for guest service staff members.
- Prepared weekly schedules for all guest service personnel.
- Ensured proper maintenance of facilities used by guests.
- Implemented new processes and systems to enhance the overall customer experience.
- Assisted in the recruitment, training and management of Guest Service staff.
- Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
- Resolved conflicts between customers and staff in a timely manner.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Identified areas of improvement in order to maximize efficiency of operations.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Created reports on daily transactions and sales activity for management review.
- Provided support with day-to-day operational issues related to guest services.
- Monitored customer service operations to ensure quality standards were met.
Education
Associate of Arts - Sales And Marketing
Rockwell Institute of Real Estate
Seabeck, WA04-2000
Psychology
South Seattle Community College
Seattle, WA01-1998
Skills
- Customer service
- Conflict resolution
- Time management
- Networking skills
- Sales training
- Customer assistance
- Client relations
- Key relationship management
- Inside and outside sales
- Product and service sales
- Client engagement
- Relationship building
Timeline
Sales Agent
Elliby Real Estate Brokerage
07.2020 - Current
New Home Sales Manager
Village Homes Realty
01.2018 - 07.2019
Closing Manager
Ashton Woods Homes
08.2012 - 01.2018
Guest Service Manager
Target
10.2008 - 12.2010
Associate of Arts - Sales And Marketing
Rockwell Institute of Real Estate
Psychology
South Seattle Community College
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