Summary
Overview
Work History
Education
Skills
Timeline
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Erin Phelps

Bryan,TX

Summary

Dynamic and results-driven professional with experience at FedEx, excelling in package handling and warehouse safety. Proven ability to enhance efficiency through effective sorting techniques and teamwork. Skilled in heavy lifting and package scanning, consistently reducing damage rates while thriving in fast-paced environments. Committed to maintaining high standards of safety and accuracy.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx
10.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

Walmart
08.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Online Grocery Associate

Walmart
07.2020 - 08.2022
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Education

Heritage High School
Rogers, AR

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Package Scanner
  • Loading and unloading

Timeline

Package Handler

FedEx
10.2024 - Current

Cashier

Walmart
08.2022 - 04.2024

Online Grocery Associate

Walmart
07.2020 - 08.2022

Heritage High School

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