Erin Phillips
Harpursville,NY
Summary
Motivated, Self starter with excellent work ethic and attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Direct Support Professional
Empowering People's Independence
Endicott, New York
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Delivery Driver
DoorDash
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
Home Health Aide
Self Employed Services
07.2012 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered medication as directed by physician.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted with end-of-life care.
- Scheduled and coordinated medical appointments.
- Trained new staff members on best practices for home health care.
Assembly Technician
CMP Advanced Mechanical Solutions
11.2020 - 09.2022
- Sub assemble parts per blueprint for quality control inspection
- Prepare and complete units for shipping to clients
- Maintain inventory on parts needed to complete units per the client contract
- Work both individually and as a team on completion of units
- Have acquired skill sets that are able to be utilized in several areas of the assembly department.
Bartender and Server
Annie's Bar and Grill
05.2017 - 10.2020
- I work on the more popular of days when business is busiest
- I provide both bartending and server duties with my patrons
- I have been able to build clientele since beginning here.
Residential Counselor
Catholic Charities
02.2019 - 03.2020
- Provide state mandated counseling services for mentally disabled patients transitioning from an institutional environment to an independent living environment; Teaching basic living skills in an assisted living residential home
- Assisted patients with medication management and logging per state mandates
- Provide weekly and monthly summaries for each assigned client.
HHA - Home Health Aide
Private Family
09.2012 - 01.2019
- Provide quality of life to patients
- Provide personal hygiene needs in a professional and respect manner
- Provide healthy meals based on dietary needs
- Maintain and record changes in clients and report to their PCP as needed
- Provide any other duties as needed, i.e
- Housekeeping, cooking, errands.
Home Health Aide (HHA)
Ideal Senior Living Center
08.2010 - 08.2012
- Provide personal care needs to several clients daily and also provide housekeeping, cooking, shopping, assistance to and from doctor appointments.
Secretary
Susquehanna Valley Central School District
08.2007 - 01.2010
- Managed athletic teams sports schedules between competing school districts
- Arranged and executed seasonal sports banquets and special events
- Managed and recorded all funds collected from sporting events
- Ordered, inventoried, and distributed sports order per the athletic budgets and purchase orders
- Fielded incoming and outgoing phone calls
- Generated letters, purchase orders and schedules using Microsoft Office.
Administrative Office Manager
Servpro of Broome, Tompkins & Tioga Counties
Binghamton, New York
08.2003 - 08.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Education
High school diploma - Business Administration And Management
Windsor Central High School
Windsor, NY06.1998
Skills
- Bartending
- Serving Experience
- Host/Hostess
- Food Service
- Kitchen Experience
- Microsoft Office
- Banquet Experience
- Assembly
- Quality inspection
- Customer service
- Manufacturing
- Blueprint Reading
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Loading and unloading
- GPS and route planning
- GPS Navigation
- Heavy Lifting
- GPS Operation
- Forklift Operation
- Shipping and packaging
- Quality Assurance
- Safe Driver Training
- Commercial driving
- Client Relationship Management
- Documentation And Reporting
- Order Verification
- Equipment Operation
- Payment Collection
- Lifts up to 75 pounds
Certification
CPR/First Aid, 09/01/21, 09/01/23
Quote
I cannot give you the formula for success, but I can give you the formula for failureIt is: Try to please everybody.
Herbert Bayard Swope
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Support Professional
Empowering People's Independence
07.2024 - Current
Delivery Driver
DoorDash
10.2022 - Current
Assembly Technician
CMP Advanced Mechanical Solutions
11.2020 - 09.2022
Residential Counselor
Catholic Charities
02.2019 - 03.2020
Bartender and Server
Annie's Bar and Grill
05.2017 - 10.2020
HHA - Home Health Aide
Private Family
09.2012 - 01.2019
Home Health Aide
Self Employed Services
07.2012 - Current
Home Health Aide (HHA)
Ideal Senior Living Center
08.2010 - 08.2012
Secretary
Susquehanna Valley Central School District
08.2007 - 01.2010
Administrative Office Manager
Servpro of Broome, Tompkins & Tioga Counties
08.2003 - 08.2007
High school diploma - Business Administration And Management
Windsor Central High School
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