Erin Phillips
Harpursville,NY
Summary
Motivated, Self starter with excellent work ethic and attention to detail. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Epilepsy Pralid
Endicott, NY
07.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Delivery Driver
DoorDash
Binghamton, NY
10.2022 - 07.2024
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Utilized GPS and maps for efficient route planning.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Assembly Technician
CMP Advanced Mechanical Solutions
Binghamton, US
11.2020 - 09.2022
- Subassemble parts per blueprint for quality control inspection.
- Prepare and complete units for shipping to clients.
- Maintain inventory of parts needed to complete units per the client contract.
- Work both individually and as a team on the completion of units.
- I have acquired skill sets that can be utilized in several areas of the assembly department.
- Assembled and tested mechanical components, such as motors, pumps, valves, and other equipment, according to manufacturer's specifications.
- Verified the accuracy of assembly work using measuring instruments and gauges.
- Read and interpreted blueprints to determine component parts needed for each assembly.
- Operated various hand tools and power tools to assemble components.
- Repaired or replaced defective parts during the assembly process.
- Utilized a variety of fasteners including screws, bolts, rivets, clamps for proper installation of components.
- Inspected completed assemblies for defects prior to shipment.
- Monitored inventory levels of components used in the assembly process.
- Provided technical assistance with troubleshooting issues related to the assembly process.
- Maintained a clean working environment by adhering to safety protocols while performing tasks.
- Followed established quality control procedures throughout the entire assembly process.
- Collaborated with team members to ensure that production goals were met within specified timeframes.
- Developed solutions for complex problems encountered during the assembly process.
- Ensured that all equipment was operated properly and safely at all times.
- Adjusted machine settings as required based on product specifications or customer requirements.
- Conducted visual inspections and checked for product defects.
- Completed component assembly with minimal supervision to meet deadlines.
- Operated air, manual, and hydraulic tools to put together and align assemblies.
- Formed assemblies and subassemblies using basic and advanced tools.
- Operates equipment safely and checked regularly for operational issues.
- Kept eye on material levels, counted supplies and restocked components to maintain production.
- Utilized hand and power tools for the assembly of parts and products.
- Managed inventory of assembly parts and reordered supplies as necessary.
- Assembled various electronic components according to engineering specifications.
- Assembled and completed products according to production schedules.
Bartender and Server
Annie's Bar and Grill
05.2017 - 10.2020
- I work on the more popular of days when business is busiest
- I provide both bartending and server duties with my patrons
- I have been able to build clientele since beginning here
Residential Counselor
Catholic Charities
Binghamton, US
02.2019 - 03.2020
- Provide state mandated counseling services for mentally disabled patients transitioning from an institutional environment to an independent living environment
- Teaching basic living skills in an assisted living residential home
- Assisted patients with medication management and logging per state mandates
- Provide weekly and monthly summaries for each assigned client
HHA - Home Health Aide
Private Family
Binghamton, US
09.2012 - 01.2019
- Provide quality of life to patients
- Provide personal hygiene needs in a professional and respect manner
- Provide healthy meals based on dietary needs
- Maintain and record changes in clients and report to their PCP as needed
- Provide any other duties as needed, i.e
- Housekeeping, cooking, errands
Home Health Aide (HHA)
Ideal Senior Living Center
Endicott, US
08.2010 - 08.2012
- Provide personal care needs to several clients daily and also provide housekeeping, cooking, shopping, assistance to and from doctor appointments
Secretary
Susquehanna Valley Central School District
Conklin, US
08.2007 - 01.2010
- Managed athletic teams sports schedules between competing school districts
- Arranged and executed seasonal sports banquets and special events
- Managed and recorded all funds collected from sporting events
- Ordered, inventoried, and distributed sports order per the athletic budgets and purchase orders
- Fielded incoming and outgoing phone calls
- Generated letters, purchase orders and schedules using Microsoft Office
Administrative Manager
Servpro of Broome, Tompkins & Tioga Counties
Binghamton, NY
08.2003 - 08.2007
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Organized meetings between executives and outside vendors or clients.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
- Developed training materials for new hires on how to use office equipment efficiently.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Monitored office inventory to maintain supply levels.
- Directed and oversaw office personnel activities.
- Oversaw complex office support, managing records database, and organizing contracts.
- Supported staff through in-service training, providing mentorship and additional resources.
- Developed administrative team to support corporate growth and objectives.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Delivered comprehensive training to maintain compliance requirements.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Organized and maintained documents, files and records.
Education
High school diploma -
Skills
- Bartending
- Serving Experience
- Host/Hostess
- Food Service
- Kitchen Experience
- Microsoft Office
- Banquet Experience
- Assembly
- Quality inspection
- Customer service
- Manufacturing
- Blueprint Reading
- Transportation
- Client documentation
- ADL support
- Charting and documentation
- Client transportation
- Support plan management
- Adaptive equipment use
- Patient assessments
- Emotional intelligence
- HIPAA compliance
- Community integration support
- Client safety and first aid
- First aid and CPR
- Nutrition
- First aid and safety
- Report writing
- Mobility assistance
- Hygiene assistance
- Recreational activities
- Adaptability and flexibility
- Multitasking and organization
- Medical office administration
- Crisis management
- Personal care assistance
- Behavioral management
- Behavior redirection
- Verbal and written communication
- Client support
- De-escalation techniques
- Progress documentation
- Social skills development
- Relationship building
- Life skills training
- Positive reinforcement
- Disability awareness
- Patient management
- Behavioral support
- Care plan management
- Client advocacy
- Medical records management
- Medication administration
- Conflict resolution
- Direct patient care
- Time management
- Appointment scheduling
- Case documentation
- Safety monitoring
- Active listening
- Health and safety requirements
- Daily living support
- Goal setting
- Product loading and unloading
- Component checking
- Good math and reading skills
- Technical specifications reading
- Materials handling
- Hand-eye coordination
- Following directions
- Team communication
- Quality inspections
- Part assembly
- Quality control
- Mechanical aptitude
- Blueprint reading
- Precision measurement
- Able to lift 50 pounds
- Product assembly
- Machine operation
- Component assembly
- Workplace safety
- Documentation and control
- Policy and procedure modification
- Corrective action implementation
- Office administration
- Team collaboration
- Performance improvement
- Training and coaching
- Records management
- Office management
- Microsoft Office Suite
- Scheduling and calendar management
- Recordkeeping and reporting
- Critical thinking
- Customer service management
- Credit and collections
- Administrative support
- Organization and multitasking
- Vendor negotiations
- Contract negotiations
- Project management
- Staff management
- Scheduling
- Calendar management
- Schedule management
- Contract preparation
- Document control
- Office supervision
- Business administration
- Developing policies and procedures
- Workflow planning
- Process improvement
- Budget administration
Certification
CPR/First Aid, current
Medication Administration
Forklift License, expired 09/22
Pallet Jack Operation
Fire, Water and Mold Damage and Remdiation, expired 08/2007
Client Transportation and Safety Compliance, current
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Direct Support Professional
Epilepsy Pralid
07.2024 - Current
Delivery Driver
DoorDash
10.2022 - 07.2024
Assembly Technician
CMP Advanced Mechanical Solutions
11.2020 - 09.2022
Residential Counselor
Catholic Charities
02.2019 - 03.2020
Bartender and Server
Annie's Bar and Grill
05.2017 - 10.2020
HHA - Home Health Aide
Private Family
09.2012 - 01.2019
Home Health Aide (HHA)
Ideal Senior Living Center
08.2010 - 08.2012
Secretary
Susquehanna Valley Central School District
08.2007 - 01.2010
Administrative Manager
Servpro of Broome, Tompkins & Tioga Counties
08.2003 - 08.2007
High school diploma -
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