Erin Phillips
Summary
Committed professional provides excellent customer service and works to carry out events and projects to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
17
17
years of professional experience
Work History
Event Coordinator/Server/Trainer
Oak and Ola
01.2019 - Current
- Co-Created event menus with Chef Partner
- Implemented Event SOP's for FOH and BOH team members
- Contact and respond to all incoming event queries
- Follow up with event contacts after completion of events
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Lead Bartender/Floor Supervisor
Redstone Grill
01.2008 - 05.2018
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented cost-saving measures to reduce waste and optimize profitability.
- Reduced employee turnover with hands-on leadership and coaching.
Server/Trainer
Besito Mexican
05.2014 - 08.2015
- Travel Team and Opening Team member
- Created Training Materials and SOP's for incoming new teammates
- Responsible for quality control of all food and beverage served
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided coaching and mentoring to employees.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Marketing Coordinator/Server
Burtons Grill
10.2012 - 05.2014
- Acted as liaison for community events
- Visited local companies for sales and guest retention
- Created Promotional Material for Marketing
- Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
Sales and Office Manager
Rosa Mexicano Hospitality
04.2012 - 09.2012
- Responsible for on-property management of employee relations and record keeping
- Ensured operation of equipment through preventative maintenance and coordinating repairs
- Maintained supplies inventory, check, anticipate order, and verify receipt of office supplies
- Created and revised office procedures and systems, while maintaining record keeping integrity
- Developed sales collateral and custom menus
- Controlled office finances, banking, and communicated with accounting to solve discrepancies
- Constantly utilized Microsoft Office programs in addition to Photoshop to complete projects
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Lead Server/Certified Trainer
Legal Seafood's
03.2011 - 04.2012
- Facilitated opening/closing of restaurant through management of wait staff duties
- Monitored new server performance and offered continuous support throughout training period.
- Participated in monthly wine trainings with Wine Master Sandy Block
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Shift Manager/Server
Margaritas Mexican Restaurant
03.2010 - 11.2011
- Monitored and improved beverage costs through ordering and inventory controls
- Facilitated daily and on-going training for all staff members
- Introduced catering guidelines for on-site and off-site business
- Strengthened food costs through pricing and quality controls
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Catering Sales Manager
Terra Nova Pub Group
04.2009 - 03.2010
- Created new collateral and marketing plans for re-branding of company
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Introduced Caterease Software for improved efficiency and record keeping
- Managed accounts to retain existing relationships and grow share of business.
- Ensured proper set-up and service of all meetings and events
Special Events Manager/Floor Manager/Server
Barking Crab Restaurant
03.2008 - 12.2009
- Responsible for all aspects of obtaining, planning, and executing events from 10 to 150 people
- Managed daily operations of restaurant including guest complaints, inquires, kitchen and service quality
Asst. Director of Restaurants
Hilton Boston Financial District - Columbia Sussex Corporation
12.2006 - 03.2008
- In absence of department Director, took charge of restaurant, lounge, in-room dining, and mini-bar
- Maintained beverage costs through weekly inventory reporting and purchasing
- Ensured and exceeded guest satisfaction thru training, motivation, and teamwork
- Prepared daily statistics report, weekly forecast, weekly training convictions
- Responsible for maintaining 4 Diamond customer service through continuous employee training on industry practices
Education
Bachelor of Science - Hotel-Restaurant Management
Champlain College
05.2004
Skills
- Event planning and organizational expertise
- Client Relationship Development
- Vendor Negotiations
- Knowledge of back and front-of-the-house hotel/restaurant and banquet/catering operations
- Excellent problem-solving skills and leadership abilities
- Effective communication
- Resilient multi-tasking ability
- Responsible sales training qualities
- Management training proficiency
- Advanced computer skills in programs such as Word, Excel, PowerPoint, and Catering platforms
- Adept in creating efficient processes and organizational procedures
Timeline
Event Coordinator/Server/Trainer
Oak and Ola
01.2019 - Current
Server/Trainer
Besito Mexican
05.2014 - 08.2015
Marketing Coordinator/Server
Burtons Grill
10.2012 - 05.2014
Sales and Office Manager
Rosa Mexicano Hospitality
04.2012 - 09.2012
Lead Server/Certified Trainer
Legal Seafood's
03.2011 - 04.2012
Shift Manager/Server
Margaritas Mexican Restaurant
03.2010 - 11.2011
Catering Sales Manager
Terra Nova Pub Group
04.2009 - 03.2010
Special Events Manager/Floor Manager/Server
Barking Crab Restaurant
03.2008 - 12.2009
Lead Bartender/Floor Supervisor
Redstone Grill
01.2008 - 05.2018
Asst. Director of Restaurants
Hilton Boston Financial District - Columbia Sussex Corporation
12.2006 - 03.2008
Bachelor of Science - Hotel-Restaurant Management
Champlain College
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