Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Pilkenton

Summary


Skilled writing professional with focus on delivering impactful content. Adept at team collaboration, ensuring reliable and flexible support in dynamic environments. Proficient in crafting compelling narratives, conducting thorough research, and maintaining high standards of accuracy and clarity. Known for strong communication skills and results-driven approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Regional Claims Writer

Michael and Son Water and Mold
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Supervised restoration projects, ensuring compliance with safety regulations and industry standards.
  • Mentored junior staff, fostering professional growth and improving team performance in mitigation practices.
  • Analyzed data trends to identify potential vulnerabilities and recommend proactive solutions for risk management.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Help train technicians how to improve their average price per job
  • Help train and assist managers with scope sheet issues and concerns
  • Edited and proofread documents to ensure accuracy and adherence to company standards.
  • Managed multiple writing projects simultaneously while meeting tight deadlines.
  • Mentored junior writers on best practices and effective communication strategies.
  • Brainstormed ideas to create useful content for clients.

Regional Claims Writer/Project Manager

Roto-Rooter Plumbing & Water Cleanup
05.2015 - 03.2023
  • Write anywhere between 30 to 60 jobs per week for water and mold.
  • Work with multiple branch locations and insurance companies on a daily basis.
  • Contact insurance adjusters and insurance main offices for estimates.
  • Well versed in Xactimate 27.5, Xactimate 28, and Xactanalysis.
  • Help fix problems with customers and adjusters.
  • Work with insurance adjuster to get the claims paid and closed in a timely manner.
  • Work closely with branch locations to help improve job process, scope sheets and sketches.
  • Identified project issues, notifying project managers to fast-track assistance and remediation efforts.
  • Helped build the SECC department.
  • Help create policy and procedures for SECC
  • Managed a team of 10-20 technicians
  • Helped supervise 6 salesman
  • Held Monthly meetings to review files and give positive and negative feedback
  • Developed accurate cost estimates for plumbing and water cleanup projects, ensuring alignment with client budgets.
  • Collaborated with project managers to optimize resource allocation and minimize project delays.
  • Conducted thorough site evaluations to identify potential challenges and recommend solutions proactively.
  • Implemented process improvements that enhanced estimation accuracy and reduced turnaround time for quotes.
  • Streamlined project workflows, enhancing team collaboration and communication.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Managed projects from procurement to commission.

Office Assistant/Field Supervisor

Vigilant Restoration
07.2013 - 04.2015
  • Initiated and processed customer contracts.
  • Contacted insurance adjusters and insurance main offices for estimates.
  • Made all folders for technicians to go to the job.
  • Well versed in moisture mapper, Xactimate 27.5, Xactimate 28, and Xactanalysis.
  • Uploaded all pictures, documents and estimates into Xactanalysis.
  • Worked on water, mold, and fire estimates.
  • Helped fix problems with customers and adjusters.
  • Automated document coordination to manage flow for technical manuals.
  • Took field measurements and recorded daily quantities.
  • Applied company safety policies consistently when performing daily tasks.
  • Trained new staff on office procedures, promoting consistency in operations and adherence to protocols.
  • Managed scheduling for appointments and meetings, optimizing team availability and resource allocation.

Lead Field Supervisor

Service Master by Singer
06.2010 - 07.2013
  • Lead Certified.
  • Certified water mitigation technician (WRT#182163).
  • Responsible for water damage mitigation including water extraction, demolition, placing of equipment, monitoring drying progress and equipment removal.
  • Initiated and process customer contracts.
  • Fire cleaning including soot clean-up, smoke and odor removal.
  • Experience with board-ups, pack outs and pack backs.
  • Experience with mold removal and remediation.
  • Trained to use Chronicle and MSM (Mobile Service Manager)
  • Has DOT
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Backroom Team Member

Target
11.2009 - 02.2011
  • Worked on the sales floor assisting customers and restocking.
  • Organized backroom including back stocking and pulling merchandise.
  • Research and inventory on the sales floor.
  • Led in stocks team in daily workload.
  • Added price tags and stickers to items using pricing gun tools.
  • Stocked shelves by unloading and arranging merchandise.
  • Sorted and moved products using conveyor system.
  • Moved merchandise to sales floor using dollies or carts.
  • Organized goods on stockroom shelves for safe storage.
  • Transported merchandise loads or pallets using forklift.
  • Reported damaged goods and shipment concerns to supervisor.

Education

High School Diploma -

Overlea High School
Baltimore, MD
06-2002

Skills

  • Lead Certification
  • Inventory
  • Mold Remediation
  • Fire Restoration
  • Water Damage Restoration
  • IICRC #182163
  • Water damage restoration (WRT)
  • Applied microbial remediation (ARMT)
  • Applied structural drying (ASD)
  • Project organization
  • Communications
  • Insurance billing
  • Problem resolution
  • Project planning and development
  • Project management
  • Schedule management
  • Work flow planning
  • Staff management
  • Decision-making
  • Team leadership
  • Staff training and development
  • Task delegation
  • Documentation and reporting

Certification

  • Lead Certification
  • IICRC WRT, ASD, AMRT and CDS
  • First Aid/CPR

Timeline

Regional Claims Writer

Michael and Son Water and Mold
03.2023 - Current

Regional Claims Writer/Project Manager

Roto-Rooter Plumbing & Water Cleanup
05.2015 - 03.2023

Office Assistant/Field Supervisor

Vigilant Restoration
07.2013 - 04.2015

Lead Field Supervisor

Service Master by Singer
06.2010 - 07.2013

Backroom Team Member

Target
11.2009 - 02.2011

High School Diploma -

Overlea High School

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