Erin Platt
Lake City,FL
Summary
Dedicated Telemetry Monitor Technician with expertise in monitoring critical patient data and emergency response. Proven ability to train and mentor staff, ensuring high standards of care and fostering a collaborative healthcare environment.
Overview
11
11
years of professional experience
Work History
Telemetry Monitor Technician
HCA Healthcare Inc.
Lake City, FL
08.2021 - Current
- Monitored patient telemetry data to identify abnormal heart rhythms and alert healthcare providers promptly.
- Collaborated with nursing staff to ensure timely communication of critical patient information.
- Operated telemetry systems, maintaining accuracy in data transmission and monitoring processes.
- Trained new staff on telemetry equipment and protocols, enhancing team performance and efficiency.
- Evaluated student performance, providing constructive feedback to support academic growth.
- Collaborated with faculty to design curriculum improvements based on student needs and outcomes.
- Assessed student performance regularly, adjusting teaching strategies as needed to ensure academic progress.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Resolved problems, improved operations, and provided exceptional service.
Assistant Store Manager
Dollar General
Lake City, FL
10.2017 - 01.2019
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and service delivery.
- Managed inventory levels, implementing effective stock replenishment strategies.
- Analyzed sales data to identify trends and optimize product placement for increased revenue.
- Coordinated scheduling of staff shifts to maintain optimal coverage during busy periods.
- Collaborated with management on strategic initiatives to improve operational efficiency and store performance.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor of Sales
Harbor Fright Tools
Gainesville, FL
03.2015 - 01.2017
- Led sales team in achieving quarterly targets through effective training and coaching strategies.
- Developed and implemented sales strategies to enhance customer engagement and loyalty programs.
- Analyzed market trends to identify opportunities for product promotions and pricing adjustments.
- Collaborated with cross-functional teams to optimize inventory management and streamline operations.
- Monitored sales performance metrics, providing actionable insights for team improvement initiatives.
- Established key partnerships with suppliers to enhance product offerings and reduce costs.
- Conducted regular performance reviews to assess team development and drive continuous improvement.
- Implemented CRM systems to improve customer relationship management and increase sales efficiency.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL05-2020
Skills
- Professionalism and ethics
- Continuous learning attitude
- Patient monitoring techniques
- Emergency response readiness
- Strong communication skills
- Record keeping expertise
- Written communication proficiency
- HIPAA compliance
- Patient confidentiality practices
- Telemetry equipment operation
- ECG monitoring
- Advanced ECG interpretation
- Basic life support
- Medical terminology proficiency
- Heart rhythm interpretation
- ECG technician
- Written communication
- Time management abilities
- CPR/AED
- Professionalism
- Self motivation
- Medical terminology
- Vitals monitoring
- Certified in CPR/AED
- Relationship building
- Electronic health records
- Active listening
- Multitasking
- Reliability
- Time management
- Attention to detail
- ECG technician (NCET)
- Vital signs measurement
- ECG instructor (basic ECG)
- Decision-making
- Critical thinking
Timeline
Telemetry Monitor Technician
HCA Healthcare Inc.
08.2021 - Current
Assistant Store Manager
Dollar General
10.2017 - 01.2019
Supervisor of Sales
Harbor Fright Tools
03.2015 - 01.2017
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy