Erin Potter
Hearing Screening Associates
Santa Fe,NM
2
Languages
8
years of professional experience
Experienced operations and team leader with a strong background in staff development, customer experience, and day-to-day business management. Proven ability to lead teams, optimize workflows, and create positive, high-performing environments.
Work History
Infant Hearing Screener
10 Months- Conduct newborn hearing screenings in hospital settings with a focus on accuracy and patient care
- Communicated results clearly and compassionately to families, ensuring understanding and support
- Collaborate with medical staff to ensure efficient workflow and coverage
- Collaborated with medical staff to streamline workflow and optimize coverage for patient screenings
- Managed billing documentation for accuracy and compliance
Store Manager
2 Years 5 Months- Led hiring and onboarding, developing staff to enhance team capabilities
- Monitored financial performance and implemented improvements to meet business targets
- Created and managed weekly schedules to optimize coverage and labor efficiency
- Led hiring, onboarding, and development of staff across multiple roles
- Drove customer satisfaction by coaching team members and resolving escalated concerns
- Monitored financial performance and implemented strategies to align with business targets
Department Manager
3 Years 8 Months- Managed daily operations including staffing, training, and performance oversight
- Supervised team members to maintain quality standards and enhance customer satisfaction
- Enforced safety and cleanliness standards, ensuring compliance across all shifts
- Trained and mentored new employees, fostering retention and enhancing team performance
- Enforced safety and cleanliness standards across all shifts
Student Clinician
8 Months- Planned and implemented individualized treatment plans to address client needs
- Advocated for clients with developmental and acquired disabilities to ensure access to necessary resources
- Collaborated with clients, families, and clinical supervisors to enhance care quality and outcomes
Education
Bachelors of Science - Communication Sciences & Disorders
Skills
Patient Care
HIPAA compliance
Scheduling & Operational Management
Team leadership
Independent leadership
Customer conflict resolution
American Sign Language (Conversational)
Communication skills
LANGUAGES
English
ASL
Timeline
Infant Hearing Screener
Hearing Screening Associates
10.2025 - CurrentRead More
Store Manager
Starbucks
10.2022 - 03.2025Read More
Student Clinician
Nazareth's Speech-Language Therapy Clinic
09.2019 - 05.2020Read More
Department Manager
McDonald's
10.2018 - 06.2022Read More
Nazareth College
Bachelors of Science from Communication Sciences & Disorders
Read More