Erin Poulter
Cleveland
Summary
With a proven track record at Grand Mental Health, I excel in recovery guidance and fostering effective collaborations. My expertise spans mental health services and logistical support, such as arranging transportation. Recognized for transforming challenges into opportunities for growth, I've significantly contributed to enhancing wellness and support systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Grand Mental Health
07.2024 - Current
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Transported individuals to medical appointments and support meetings whenever needed.
Family Support Specialist
Grand Mental Health
07.2024 - Current
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Monitored progress and documented patient health status changes to keep care team updated.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Lead individualized and group counseling sessions with children and families.
- Developed and implemented programs to support children's mental health and well-being.
- Documented data and completed accurate updates to case records.
Certified Wellness Coach
Grand Mental Health
07.2024 - Current
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Established and maintained partnerships with community organizations to promote health education programs.
- Participated in health education research initiatives, developing and evaluating health education programs.
Janitor
CAP Tulsa
09.2023 - 12.2023
- Kept building spaces premises clean inside and outside.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Customer Service Representative
Hard Rock Casino
07.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Cooked
- Cleaned
- Stocked
Certified Medication Aide
Renaissance of Stillwater
05.2021 - 05.2022
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Turned and repositioned patients to prevent bedsores.
CNAS and Advanced CMA
Cimarron Pointe Care Facility
07.2020 - 07.2021
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
Overhead Crane Operator
Webco Southwest Tube Division
05.2019 - 06.2020
- Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
- Updated system to keep accurate track of materials.
- Cross-trained in [Area], [Area] and [Area] to help team meet production needs.
- Completed accurate and smooth [Type] welds.
- Loaded [Items] onto flatbed trucks or into trailers.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Performed daily safety checks to achieve safe operating condition of equipment.
- Operated large cranes to lift and move materials with precision and accuracy.
- Maneuvered loads safely to achieve accuracy and stability.
Furnace Operator
Webco Industries
05.2019 - 06.2020
- Monitored flow, temperature and belt speed to keep smooth production.
- Unloaded the furnace and banded material
- Checked materials for any bends or scratches
- Sent the material down to the trucks to be loaded on a conveyer belt
50 Ton Crane Operator
Webco Industries
05.2019 - 06.2020
- Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.
- Operated mobile crane and moved materials to various locations to meet job schedule demands.
- Increased performance by safely and efficiently operating heavy machinery and equipment.
- Performed daily safety checks to achieve safe operating condition of equipment.
- Loaded Semi Trucks with correct material
- Measured incoming coilings
- Loaded the splitter and the mill after material was cut.
Education
High School Diploma -
Yale High School
Yale, OK05-2012
Skills
- Recovery guidance
- Appointment scheduling
- Effective collaboration and interaction
- Problem-solving skills
- Recovery planning
- Mental health services
- Behavioral health
- Recovery assistance and support
- Arranging transportation
Certification
PRSS
FSP
Wellness Coach
First responder and vol. firemans card
Timeline
Peer Support Specialist
Grand Mental Health
07.2024 - Current
Family Support Specialist
Grand Mental Health
07.2024 - Current
Certified Wellness Coach
Grand Mental Health
07.2024 - Current
Janitor
CAP Tulsa
09.2023 - 12.2023
Customer Service Representative
Hard Rock Casino
07.2023 - 09.2023
Certified Medication Aide
Renaissance of Stillwater
05.2021 - 05.2022
CNAS and Advanced CMA
Cimarron Pointe Care Facility
07.2020 - 07.2021
Overhead Crane Operator
Webco Southwest Tube Division
05.2019 - 06.2020
Furnace Operator
Webco Industries
05.2019 - 06.2020
50 Ton Crane Operator
Webco Industries
05.2019 - 06.2020
PRSS
FSP
Wellness Coach
First responder and vol. firemans card
High School Diploma -
Yale High School
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