Erin Price-Dickson
Sacramento,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
Work History
Service Representative I
PG&E
Sacramento, CA
12.2023 - Current
- Handle a large volume of inbound calls in a timely manner with knowledgeable service for routine questions and service complaints
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the organization.
- Answered incoming calls from customers and provided assistance with billing questions and other customer service-related issues.
- Assisted customers with navigating the company's website.
- Updated system with customer details, preferences, and billing information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Personnel Specialist
CA Dept. of Corrections & Rehabilitation
08.2022 - 12.2023
- Processes payroll-related duties.
- Coordinate with personnel liaisons for onboarding items needed.
- Processes appointments.
- Determine final compensation for employees separating from state service.
- Complete salary determinations for appointments.
- Calculate and process overtime pay.
- Issue salary advances for timely payment of wages.
- Key leave usage into SCO LAS system.
- Prepare and track range change information.
- Process MSAs for employees and SISAs for intermittent employees.
- Coordinate with accounting to track and release any employee garnishments on file.
- Send out accounts receivable letters and collect payments.
- Key accurate data into SCO to ensure that it interfaces into BIS HR system.
- Respond to Connect HR cases, emails, phone calls, and MS Teams messages.
- Utilize the Personnel Action Manual (PAM) to process different types of transactions
- Key roll code three and five pay into the system.
- Utilize multiple different systems (SCO, BIS, CalHR, Mobius View, Connect, HR, CalHR Net) to locate resources needed to process payroll items
Talent Attraction Specialist (Recruiter)
LHH Recruitment Solutions
07.2021 - 06.2022
- Providing career coaching via motivational support, job search strategies, and utilizing resources to develop skills.
- Offering recruiting expertise, seamless support to high-profile and diverse industry clients in acquiring top talent.
- Led high-volume, full-cycle recruitment process across the entire Northern California region, from sourcing strategies to screening candidates, supporting with interview preparation, resume reformatting, offer negotiation, and onboarding.
- Recruiting 60+ permanent and contract candidates on a monthly basis including human resources professionals, recruiters, executive/administrative assistants, office managers, procurement/purchasing professionals across multiple industries such as manufacturing companies, real estate/property management, tech companies, and non-profit organizations
- Successfully met and surpassed key performance indicators through utilizing recruitment platforms and resources such as ATS (Bullhorn), job postings and sourcing via Salesforce, indeed, Zip recruiter, Career Builder, and LinkedIn, conducting Boolean searches, and acquiring referrals through building candidate and client relationships
Retention Specialist
Wollborg Michelson Recruiting
11.2020 - 07.2021
- Conduct daily quality control calls with every associate active on our program (75-120 associates)
- Accurately document all notes pertaining to communication with associates and managers.
- Maintain healthy working relationships with managers and supervisors on my associated program.
- Hold weekly retention meeting with internal staff to go over attrition and retention stats.
- Monitor and track associate assignment progress, as well as red flags.
- Address all red flags with the Program Manager and external management, as needed.
- Create and disperse monthly newsletters for associate engagement.
- Act as an advocate for working associates and clients.
- Skill market associates to new programs for upcoming assignments.
HR Specialist
Small Business Administration of Disaster Assistance
11.2019 - 11.2020
- Designed and implemented recruiting strategy.
- Developed and updated job descriptions and job specifications.
- Generated official internal documents, such as offer letters, appointment letters, salary slips, and warning letters.
- Prepared recruitment materials and posted jobs to appropriate job boards.
- Created onboarding plans and educated new hires and existing employees on HR policies, procedures, laws, and standards of internal procedures and regulations.
- Prepared and updated employment records related to hiring, transfers, promotions, terminations, payroll, and benefits.
- Maintaining physical and digital files for employees' documents and attendance records.
- Evaluating employee performance and appraising their pay scale accordingly.
- Taking appropriate disciplinary action against employees who violate rules and regulations, and addressing employee grievances.
- Screened candidates' resumes and job applications.
- Conducted interviews using various recruiting and selection tools.
- Provided excellent customer service to employees/applicants.
- Provided daily reports using Microsoft Excel.
- Act as a point of contact and build influential candidate relationships during the selection process.
HR Assistant
Small Business Administration of Disaster Assistance
10.2017 - 11.2019
- Act as a point of contact for applicants.
- Provided excellent customer service.
- Used computer programs such as Microsoft Word, Excel, and Outlook to create and generate reports, memos, and correspondences to managers.
- Received inbound telephone calls; greeted visitors; proactively engaged/interacted with visitors and staff.
- Completed all internal actions for new employees, current employees, and returning employees.
- Maintaining physical and digital files for employees and their documents, benefits, and attendance records.
Flight Attendant
Alaska Airlines
12.2014 - 08.2017
- Provided extraordinary customer service for passengers.
- Maintained first aid and CPR certifications.
- Performed safety checks while onboard aircraft.
Site Director
Cosumnes Community Services District: Kid Central
08.2011 - 10.2014
- Led a team of up to 3 staff, monitoring projects and efficacy of program.
- Guided implementation strategies and created all monthly lesson plans/activities for children and staff.
- Oversaw the successful completion and implementation of lesson plans/activities.
- Maintained first aid and CPR certifications.
- Handled all inbound and outbound calls for program questions and complaints.
- Provided excellent customer service to students, parents, and faculty staff.
Education
MBA - Business Administration
University of Phoenix
01-2026
Bachelor of Science in Applied Psychology with concentration in Media and Technology -
University of Phoenix
01.2024
Associate Degree in Communications -
University of Phoenix
06.2016
Skills
- Organizational Development
- Internal Communications
- Workforce Planning
- Diversity and Inclusion
- Employee Retention
- Onboarding and Orientation
- Labor Relations
- Recruiting
- Complaint Handling
- Customer Relationship Management
- Customer Engagement
- Company policy adherence
- Leadership/communication skills
- Human Resources Leadership
- Training and mentoring
Timeline
Service Representative I
PG&E
12.2023 - Current
Personnel Specialist
CA Dept. of Corrections & Rehabilitation
08.2022 - 12.2023
Talent Attraction Specialist (Recruiter)
LHH Recruitment Solutions
07.2021 - 06.2022
Retention Specialist
Wollborg Michelson Recruiting
11.2020 - 07.2021
HR Specialist
Small Business Administration of Disaster Assistance
11.2019 - 11.2020
HR Assistant
Small Business Administration of Disaster Assistance
10.2017 - 11.2019
Flight Attendant
Alaska Airlines
12.2014 - 08.2017
Site Director
Cosumnes Community Services District: Kid Central
08.2011 - 10.2014
MBA - Business Administration
University of Phoenix
Bachelor of Science in Applied Psychology with concentration in Media and Technology -
University of Phoenix
Associate Degree in Communications -
University of Phoenix
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