Erin Profita

Dunkin Donuts & Baskin Robbins

01.2019 - 02.2024

Supervised daily operations to ensure efficient workflow and service delivery.
Trained and mentored new team members on product knowledge and customer service best practices.
Managed inventory levels, reducing waste through effective stock rotation techniques.
Optimized shift schedules to enhance staff utilization and meet peak demand hours.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Monitored cash handling procedures to maintain accuracy and prevent discrepancies.
Collaborated with management on promotional campaigns, driving increased sales during special events.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Enhanced customer experience with introduction of feedback system to gather insights.