Erin Pugh
Farmington,MN
Summary
Committed and hardworking Catering Sales Manager with over 15 years of experience in the food and beverage industry. Well - rounded leader with a talent for supervising employees. Experience in managing large scaled events, or intimate gourmet dining. Successful at building long term relationships with customers which increase loyalty, repeat business and revenue.
Overview
20
20
years of professional experience
Work History
Catering Sales Manager
KELBER CATERING
11.2022 - Current
- Manage all business segments (Association, SMERF, Corporate, Social) and execute sales plans
- Contract food and beverage minimums based off of group information
- Negotiate contracts
- Customize catering proposals in collaboration with the client
- Plan and execute all catering functions
- Manage event budgets and all necessary billing
- Communication with national and international clients
- Collaborate with multiple teams to ensure seamless event execution
- Manage and maintain relationships with new and existing clients
- Execute multiple event functions across 1 million + square feet
- Planned and executed over $5 million in food and beverage sales.
Director of Operations
ENTOURAGE EVENTS GROUP
05.2022 - 11.2022
- Interview and hire all operational staff for front of house
- Oversee onboarding and training of all new staff as well as on-going training for all staff
- Develop individual plans for future advancements
- Manage payroll along with employee’s hours worked
- Create budget for all operational needs
- Planning, directing and coordinating all operations for Entourage Events Group
- Work one on one with clients day of event to ensure success of their event
- Oversee weekly department meetings as well as on-going communication for event needs
- Responsible for all inventory and ordering of alcoholic beverages
- Responsible for execution of on-site and off-site events.
- Establish and maintain relationships with vendors, clients, and the community
Catering Sales Executive
TREASURE ISLAND RESORT & CASINO
05.2017 - 05.2022
- Manage all business segments (Association, SMERF, Corporate, Social)
- Cold Calling
- Contract Negotiation for event space and food and beverage minimums
- Establish and maintain client relationships
- Arranged reservations, food functions, meeting space layouts, AV, and entertainment for clients
- Organized corporate meetings, weddings, social occasions to satisfy clients requirements and increase facility revenues
- Handled all billing and invoicing for events
- Organized and participated in nationwide trade shows
- Communication with national and international clients.
- Contracted and executed over 100 group events each year
- Exceeded annual sales goals year after year
Banquets Assistant Manager
HYATT REGENCY
07.2016 - 05.2017
- Manage and lead a team of 100+ employees/staff members
- Responsible for training new staff members, and providing continuous training throughout the hotel
- Responsible for knowing occupancy of hotel and coordinating staff schedules to accommodate the hotel’s needs
- Lead the opening and closing duties
- Lead and oversee three outlets which consist of the restaurant, in-room dining service, and the marketplace
- With as many as 30 employees each shift
- Forecast daily and monthly payroll and revenue
- Act as a main contact to execute banquet functions; responsible for all beverage and alcohol ordering for all banquets and outlets
- Cash handling for staff needs.
Outlets Assistant Manager
HYATT REGENCY
02.2013 - 07.2016
- Manage and lead a team of 50 employees/staff members
- Responsible for training new staff members, and providing continuous training throughout the hotel
- Responsible for knowing occupancy of hotel and coordinating staff schedules to accommodate the hotel’s needs
- Lead the opening and closing duties
- Lead and oversee three outlets which consist of the restaurant, in-room dining service, and the marketplace
- With as many as 20 employees each shift
- Forecast daily and monthly payroll and revenue
- Act as a main contact to execute banquet functions; responsible for all beverage and alcohol ordering for all banquets and outlets
- Cash handling for staff needs.
Front of House Manager
AMORE VICTORIA RESTAURANT
09.2011 - 02.2013
- Responsible for training new staff members and ensuring current employee training is up to date
- Planned and executed events and functions held at the restaurant
- Maintained a positive attitude throughout daily duties and events, and excelled in customer service
- ServSafe certified.
Sales and Marketing Manager
CEDAR HAMMOCK GOLF AND COUNTRY CLUB
06.2004 - 07.2011
- Responsible for the training of all front of house staff
- Ordered and maintain inventory of food and beverage products
- Created opening and closing duties for staff
- Planned and executed events including banquets, weddings, and social events for guests; coordinated theme parties and charity fundraisers
- Created sales programs for the dining room and lounge staff
- ServSafe certified, CPR/Defibrillator certified.
Education
Bachelors of Business - Business Management and Marketing
SOUTHWEST FLORIDA COLLEGE
Naples, FL05.2010
Skills
- Superior Customer Service
- Training & Developing Team Members
- Managing Staff in a Fast-Paced Culture
- Research & Analytics
- Hospitality
- Build Long-Term Relationships
Timeline
Catering Sales Manager
KELBER CATERING
11.2022 - Current
Director of Operations
ENTOURAGE EVENTS GROUP
05.2022 - 11.2022
Catering Sales Executive
TREASURE ISLAND RESORT & CASINO
05.2017 - 05.2022
Banquets Assistant Manager
HYATT REGENCY
07.2016 - 05.2017
Outlets Assistant Manager
HYATT REGENCY
02.2013 - 07.2016
Front of House Manager
AMORE VICTORIA RESTAURANT
09.2011 - 02.2013
Sales and Marketing Manager
CEDAR HAMMOCK GOLF AND COUNTRY CLUB
06.2004 - 07.2011
Bachelors of Business - Business Management and Marketing
SOUTHWEST FLORIDA COLLEGE
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