Erin Ramondi
Allston,MA
Summary
Hardworking, friendly, and customer-focused professional with a versatile employment history in the insurance and medical fields. Successful at accurately managing multiple priorities while maintaining a positive attitude. Seeking a full-time position to utilize skills, grow professionally, and contribute to company success.
Overview
17
17
years of professional experience
Work History
Recovery Specialist
Granada House
Allston, MA
04.2025 - Current
- Provider regular safety checks and monitor clients to make sure they are adhering to house rules.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Coordinated with healthcare professionals to ensure holistic approach to patient care, improving recovery outcomes.
- Developed strong relationships with patients, building trust and facilitating more effective recovery paths.
Intake Coordinator
All At Home Healthcare
Brookline, MA
09.2024 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
Personal Lines Representative
Dempsey Insurance Agency
Norwood, MA
02.2021 - Current
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
Personal Lines Representative
J.E.D. Insurance Agency
Foxborough, MA
12.2019 - 02.2021
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
Multi-Line Claims Adjuster
Progressive Auto Insurance
Westwood, MA
02.2015 - 12.2019
- Researched and analyzed policy contracts to verify proper payment of claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews with insureds, witnesses, and claimant.
- Review loss for suspicious and potentially fraudulent activity.
- Successfully negotiated total loss settlements and resolved repairable damages with claimants and insureds.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Patient Access Representative
Newton-Wellesley Hospital
Newton, MA
12.2014 - 02.2016
- Maintained confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected patient demographic and insurance data into computer database.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
Senior Office Administrator
Hanger Clinic
Torrington, CT
08.2008 - 11.2014
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Insurance Verification.
- Trained new hires.
- Led the New England region's customer service team to develop and implement improved office practices.
- Established and maintained quality control standards.
- Planned and executed internal/external marketing events.
Education
Addictions Counselor Educational Program - Substance Abuse Counseling
University of Massachusetts, Boston
Boston, MABachelor of Arts - Sociology
Bridgewater State University
Bridgewater, MA09.2015
Skills
- Property & Casualty Personal Lines Insurance Sales
- Property & Casualty Insurance Multi-Line Claims Handling
- Insurance Coverage Verification
- Administrative Support
- Data Analysis
- Medical Terminology
- Risk Management
- Strong Communication and Interpersonal Skills
- Critical Thinking and Complex Problem-Solving
- Epic Trained
- Microsoft Office Proficient
Hobbies
- Volunteer Youth Soccer Coach
- Volunteer Youth Basketball Coach
- Avid Reader
Timeline
Recovery Specialist
Granada House
04.2025 - Current
Intake Coordinator
All At Home Healthcare
09.2024 - Current
Personal Lines Representative
Dempsey Insurance Agency
02.2021 - Current
Personal Lines Representative
J.E.D. Insurance Agency
12.2019 - 02.2021
Multi-Line Claims Adjuster
Progressive Auto Insurance
02.2015 - 12.2019
Patient Access Representative
Newton-Wellesley Hospital
12.2014 - 02.2016
Senior Office Administrator
Hanger Clinic
08.2008 - 11.2014
Addictions Counselor Educational Program - Substance Abuse Counseling
University of Massachusetts, Boston
Bachelor of Arts - Sociology
Bridgewater State University