Erin Ratcliff

I am the owner and sole operator of a cleaning company that offers cleaning services as well as all housekeeping, caregiving and personal assistant duties. The purpose of my business is to be a one stop shop for all your household needs.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

• Partnered with internal and external stakeholders to identify candidates for vocational program entrance.
• Facilitated group therapy sessions to foster social interaction and support among patients during their recovery process.
• Contributed to the development of departmental protocols and policies in alignment with industry best practices, ensuring a safe and effective rehabilitative environment.
• .Instrumental in securing grant funding for additional resources and equipment upgrades, enhancing service capabilities within the organization.
• Educated patients and families on injury prevention strategies, reducing the likelihood of future issues.
• Maintained detailed documentation of patient treatments, progress, and discharge planning for accurate case management.
• Provided specialized therapy services for diverse patient populations, achieving successful rehabilitation goals.
• Advanced professional knowledge by attending relevant conferences and workshops, staying current on industry best practices.
• Identified return-to-work options or barriers to support smooth transition back into employability and normal activities.
• Promoted case findings, received referrals and conducted interviews to determine eligibility.
• Collaborated with interdisciplinary teams for comprehensive patient treatment plans, improving overall outcomes.
• Utilized evidence-based practices in treatment planning and intervention strategies, ensuring high-quality care delivery.
• Managed caseloads efficiently while prioritizing urgent cases to ensure timely and effective service provision.
• Met deadlines, prioritized workloads and maintained strong attention to detail to meet organizational objectives and quality measures.
• Utilized and applied professional counseling techniques to assist participants with vocational, personal and psychological adjustments throughout rehabilitation process.
• Established referral networks with community partners for seamless transitions between different levels of care or complementary services as needed by patients in their recovery journeys.
• Administered and interpreted vocational and interest tests to establish clients' achievements, interests and aptitudes.
• Developed strong therapeutic relationships with patients by providing compassionate care and empathetic support throughout their journey to recovery.
• Served as a resource for colleagues seeking guidance or consultation regarding complex cases or clinical challenges, fostering a collaborative work environment.
• Engaged participants in rehabilitation plans and making meaningful and informed choices regarding vocational goals and other rehabilitation services.
• Adapted treatment interventions to accommodate diverse patient needs, including those with cognitive or sensory impairments, resulting in more inclusive care provision.
• Evaluated patient progress through regular assessments, adjusting treatment plans to optimize results.
• Implemented quality improvement measures based on feedback from patients and families-leading to higher satisfaction ratings.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
• Assisted clients in exploring career options and vocational goals.
• Assisted individuals with addressing disabilities and developing career plans.
• Coordinated community resources and secured referrals.
• Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
• Liaised with community partners to enhance employment opportunities for individuals with disabilities.
• Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
• Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.

Minored in Alcohol and Drug Abuse