Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Erin Rawlings

Summary

Experienced healthcare professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Specialty Pharmacy Technician II

Sentara Healthcare - Proprium Pharmacy
10.2023 - Current
  • Examine and ensure accurate data entry of prescriptions received.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
  • Determining 340B eligibility for patients and medications.
  • Effectively bill pharmacy claims to various insurance companies.
  • Monitors and completes all workflow processes promptly.
  • Positively impact workflow opportunities with pharmacy team
  • Ability to multitask when needed and effectively adapt to rapidly changing environments.
  • Leverage phones and data input to ensure customer satisfaction increases and decreases the amount of response time required.
  • Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
  • Collaboration with clinic liaisons to increase customer service and prompt delivery of medications.
  • Understands and adheres to corporate and departmental policies and procedures.
  • Maintains professional interactions with all internal and external customers.
  • Promotes a patient-centric care model where patients are encouraged to engage in their own healthcare management.

Financial Administrator

Lakeview Missionary Baptist Church
12.2022 - Current
  • Enhanced financial reporting accuracy by streamlining accounting processes and implementing automated systems.
  • Optimized cost control measures, identifying areas for expense reduction without compromising quality or service levels.
  • Ensured regulatory compliance by staying current on industry trends, legislation changes, and best practices in financial administration.
  • Conducted comprehensive variance analyses, identifying discrepancies between actual results and budget expectations for prompt corrective action steps.
  • Reduced budget variances by conducting thorough financial analysis and providing actionable recommendations to management.
  • Maintained an organized filing system for all financial documents, ensuring easy access during audits or other reviews as needed.
  • Achieved successful internal and external audits by maintaining accurate financial records and ensuring timely reporting.
  • Served as a trusted advisor to senior leadership on financial matters, offering insights and recommendations for improved fiscal management.
  • Completed clerical and data entry tasks to optimize financial procedures.

Senior Pharmacy Technician

NAVAL MEDICAL CENTER-Portsmouth
01.2018 - 10.2023
  • Being a vital asset to the flow of operational functions & activities assisting in the development & implementation of complex benefit products with Tricare.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Customer service advocate with the ability to listen and seek out creative solutions to address and resolve customer issues or concerns.
  • Ability to provide empathy and the drive to go about and beyond to help resolve issues at point of contact.
  • Consult with managers to identify specific learning needs and interventions to provide solutions and resources that positively impact results.
  • Processing prior authorization requests and determinations from physician's offices all while ensuring compliance regulations are met.
  • Process third party billing claims and assist with completion.
  • Providing a strong work ethic and sense of responsibility with teammates and customers.
  • Strong organizational skills, diligence, flexibility, and effectively follow through on assignments.
  • Ability to multitask when needed as well as efficiently adapt to rapidly changing environments to meet customer and business needs.
  • Understand the confidentiality of PHI; HIPPA rules and regulations.
  • Responds to inquiries from physicians, outside pharmacies, and patients related to formulary and prescription benefits.
  • Knowledge of an extensive body of pharmaceutical, pharmacy practices, pharmaceutical rules, procedures, regulations, and operations to perform a variety of complex technical functions.
  • Assist in training all new and existing personnel in DEERS, CHCS, GLS, Q-flow, Prata Max, MHS Genesis, and all NMCP work related procedures with visual handouts and guides.
  • High level expertise in Microsoft Office Suites

Education

Bachelor of Science - Biology

Old Dominion University
Norfolk, VA
05.2018

Skills

  • HIPAA compliance
  • Data accuracy
  • Medication dispensing
  • Insurance verification
  • Prior authorization processing
  • Prescription interpretation
  • Dosage form preparation
  • Prescription delivery
  • Medication error prevention
  • Insurance communication
  • Pharmacy law
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Healthcare regulations

Certification

  • BLS for Healthcare Providers (CPR and AED)
  • PTCB Certification
  • Certified Pharmacy Technician - Virginia Board of Pharmacy

Languages

English - Fluent

Timeline

Specialty Pharmacy Technician II

Sentara Healthcare - Proprium Pharmacy
10.2023 - Current

Financial Administrator

Lakeview Missionary Baptist Church
12.2022 - Current

Senior Pharmacy Technician

NAVAL MEDICAL CENTER-Portsmouth
01.2018 - 10.2023

Bachelor of Science - Biology

Old Dominion University
Erin Rawlings