Hi, I’m
Erin Ray
Houma,LA
Summary
Organized and dedicated Administrative Assistant with a professional Nursing background. Proven track record of providing exceptional customer service in fast-paced environments such as hospitals, restaurants/resorts, and local disaster situations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Most recent experience was disaster relief after Hurricane Ida in SE Louisiana. When the immediate needs subsided, continued to work in administrative functions.
Overview
16
years of professional experience
Work History
Diocese Of Houma-Thibodaux
Administrative Assistant
01.2021 - 05.2022
Job overview
- Answering phones, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record parishioner data. Used "Parishsoft" Software.
- Ran all social media accounts; created content for social media (using Canva) and communicated with community via socials
- Utilized community communication tool "Flocknote" to send bulk emails and text messages
- Wrote and sent out weekly/monthly newsletters and bulletins
- Supported leadership by managing fundraising, scheduling meetings, keeping minutes, and shuttling leaders to anointments
- Planned events and activities for community.
- Coordinated youth programming and ran programs
Diocese Of Houma-Thibodaux (Holy Family Church)
Disaster Case Manager
08.2021 - 03.2022
Job overview
- Built and strengthened relationships with community and benefactors to manage implementation of emergency response strategies.
- Applied for federal funding and private grants for emergency-management-related needs and administered and reported on progress of such grants.
- In charge of volunteer coordination after Cat-5 hurricane direct hit
- Maintained spreadsheet of all material aid and manpower aid we received in aftermath of hurricane
- Coordinated with government and private organizations such as FEMA, Red Cross, MDS, and Catholic Charities to provide aid to community
- Worked directly with locals needing immediate assistance
- Assisted locals in applying for FEMA aid on paper and over phone
- Organized feeding of over 1,000 meals per day via volunteers
Fawcett Memorial Hospital
Registered Nurse
05.2015 - 01.2020
Job overview
- Worked on the following units: Surgical, Med-Surg, Rehab, Spine/Ortho, Telemetry, ER overflow, Outpatient Surgery, and Oncology.
- Promoted to Charge Nurse covering Surgical unit and Spine/Ortho for last 2 years of employment.
- Worked as full time staff nurse, then later PRN and float pool.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections, PICC, port, etc. and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Fawcett Memorial Hospital
Certified Nursing Assistant (Student RN)
03.2013 - 05.2015
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Boca Grande Outfitters
Retail Merchandising Associate
07.2012 - 08.2013
Job overview
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
The Gasparilla Inn And Club
Assistant Restaurant Manager
12.2009 - 07.2011
Job overview
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, bartender, waitstaff, and bussers during exceptionally busy times such as dinner hour.
The Greenbrier Resort
Assistant Restaurant Manager
05.2006 - 12.2009
Job overview
- Trained in Mobil 5 star standards from national Mobil team
- Trained in professional wine service
- Worked in both Fine Dining and resort casual settings
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Education
Florida SouthWestern State CollegeFort Myers, FL
Associate of Science from Nursing
05.2015
University Overview
- Awarded Overall Best Nursing Student
- 4.0 GPA
Northern Arizona UniversityFlagstaff, AZ
No Degree from Hotel And Restaurant Management
Western Michigan UniversityKalamazoo, MI
No Degree from Creative Writing
Skills
- Office Reception
- Critical Thinking
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Public Relations
- Excel Spreadsheets
- PC Proficiency
- External Communications
- Typing Proficiency
- Patient Care
- Grant Administration
Timeline
Disaster Case Manager
Diocese Of Houma-Thibodaux (Holy Family Church)
08.2021 - 03.2022
Administrative Assistant
Diocese Of Houma-Thibodaux
01.2021 - 05.2022
Registered Nurse
Fawcett Memorial Hospital
05.2015 - 01.2020
Certified Nursing Assistant (Student RN)
Fawcett Memorial Hospital
03.2013 - 05.2015
Retail Merchandising Associate
Boca Grande Outfitters
07.2012 - 08.2013
Assistant Restaurant Manager
The Gasparilla Inn And Club
12.2009 - 07.2011
Assistant Restaurant Manager
The Greenbrier Resort
05.2006 - 12.2009
Florida SouthWestern State College
Associate of Science from Nursing
Northern Arizona University
No Degree from Hotel And Restaurant Management
Western Michigan University
No Degree from Creative Writing
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