Summary
Overview
Work History
Education
Skills
Accomplishments
Hobby
Timeline
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Erin Raymond

Alba,TX

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Hostess] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and up selling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position.

Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Server/Hostess

Cracker Barrel
Mt Pleasant, TX
05.2021 - 02.2023
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees for preparation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Served food and beverages promptly with focused attention to customer needs
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards

Pharmacy Intern

CVS Pharmacy
Mt Pleasant, TX
09.2020 - 10.2020
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Educated patients on proper medication use.
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Managed drug and supply inventories.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Counseled patients regarding proper intake of medications.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Used pharmacy software to enter prescription and insurance information.
  • Performed technical processes required to dispense medications to patients.
  • Provided friendly customer service at drop-off and pick-up counters
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews
  • Monitored inventory levels and notified pharmacist of items requiring reorder
  • Managed drug and supply inventories
  • Effectively prioritized tasks and organized workflow to increase efficiency
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients
  • Completed accurate cycle counts, inventory management and will-calls for customers
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Educated patients on proper medication use
  • Used pharmacy software to enter prescription and insurance information
  • Counseled customers on medications, appropriate dosage and potential side effects
  • Counseled patients regarding proper intake of medications
  • Followed department policies, procedures and best practices for pharmacy operations
  • Communicated closely with patients, ensuring medical information was kept private

Education

Associate of Arts - General Studies

Tyler Junior College
Tyler. TX
05.2023

Skills

  • Stocking and Replenishing
  • Order Accuracy
  • Food Preparation and Safety
  • Regulatory Compliance
  • Guest Seating
  • Server Training
  • Ordering Procedures
  • Adaptable and Flexible
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Greeting and Seating Guests
  • Guest Satisfaction
  • Operational Efficiency and Safety
  • Ability to Lift 30 Pounds
  • Planning and Coordination
  • Written Communication
  • Active Listening
  • Attention to Detail
  • Self-Motivated

Accomplishments

Achieved four years of Years Books by completing all associated tasks to complete the Years Books with accuracy and efficiency.

  • Achieved the completion of the Year Books through effectively helping team members with selling adds, taking photo's and promoting the sale of the Year Books.
  • Documented and resolved any and all issues which led to the completion of the Year Books.
  • Collaborated with team of ten in the development of the Year Books.

Hobby

Photography



Timeline

Server/Hostess

Cracker Barrel
05.2021 - 02.2023

Pharmacy Intern

CVS Pharmacy
09.2020 - 10.2020

Associate of Arts - General Studies

Tyler Junior College

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Erin Raymond