Erin Reaves
Edgewood,MD
Summary
Former Certified Nursing Assistant with 15+ years of experience and a motivated Team lead with a solid background in high-volume office environments focused on delivering exceptional clerical and excellent leadership, planning abilities, operational support for professionals and patient care. I am an upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing offices supplies, paperwork and project needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Greater Baltimore Medical Center, GBMC
Towson, MD
01.2023 - Current
- Team lead that provided leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
- Performed follow-up on incomplete or missing information from physicians, hospitals, laboratories, and other healthcare facilities.
- Assisted providers with scheduling patient appointments, faxing, follow-up phone calls, assisted with refill requests, and issued patient letters.
- Administered conflict resolution strategies to help patients resolve issues within the practice.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Train new hires, introducing them to company policies, procedures, and office workflow.
- Verified insurance benefits.
Medical Office Specialist
Mercy Medical Center Medical Oncology & Hematology
Baltimore, MD
07.2022 - 01.2023
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Developed monthly reports detailing cancer registry activities for management review.
Administrative Assistant
Lifebridge Health
Baltimore , MD
11.2021 - 05.2022
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Verified insurance coverage, obtained preauthorizations and updated charts in Cerner.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
Patient Service Assistant
GBMC HealthCare - Greater Baltimore Medical Center
Towson, MD
01.2018 - 04.2021
- Answered phones to direct callers, and provided general office information.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Managed physician calendar including scheduling and confirming patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
Physical Therapy Aide/Patient Account Representative
ST. PAUL & BIDDLE, MEDICAL ASSOCIATES
BALTIMORE, MD
03.2009 - 08.2016
- Monitored equipment use and overall safety of patients.
- Maintained office and therapy equipment.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Processed refunds, disbursements and payments.
- Generated detailed reports outlining billing, flagged items and other important data.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences. Answered high call volumes.
PHARMACY CUSTOMER SERVICE REPRESENTATIVE
Cigna Healthspring
Baltimore, MD
12.2014 - 08.2015
- Assist clients with prior authorizations, medication overrides, verify client information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Education
Bachelor of Arts - Healthcare Management - In progress
Towson University
Baltimore, MDAssociate of Arts - Psychology
Harford Community College
Bel Air, MD05-2024
Certificate - Phlebotomist
Sojourner Douglass College
Baltimore, MD06.2008
High School Diploma -
Paul Laurence Dunbar High
Baltimore, MD06.2005
Skills
- Medical terminology
- Infection control procedures
- HIPAA
- Insurance verification
- Microsoft
- Medical billing
- EPIC EMR Superuser
- Mosaic EMR
- Clearwave
- Cerner
Certification
- Surgical Posting Training - 12/2019
Timeline
Patient Services Coordinator
Greater Baltimore Medical Center, GBMC
01.2023 - Current
Medical Office Specialist
Mercy Medical Center Medical Oncology & Hematology
07.2022 - 01.2023
Administrative Assistant
Lifebridge Health
11.2021 - 05.2022
Patient Service Assistant
GBMC HealthCare - Greater Baltimore Medical Center
01.2018 - 04.2021
PHARMACY CUSTOMER SERVICE REPRESENTATIVE
Cigna Healthspring
12.2014 - 08.2015
Physical Therapy Aide/Patient Account Representative
ST. PAUL & BIDDLE, MEDICAL ASSOCIATES
03.2009 - 08.2016
Associate of Arts - Psychology
Harford Community College
Certificate - Phlebotomist
Sojourner Douglass College
High School Diploma -
Paul Laurence Dunbar High
- Surgical Posting Training - 12/2019
Bachelor of Arts - Healthcare Management - In progress
Towson University
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