ERIN REED
San Antonio,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
33
33
years of professional experience
Work History
Specialist
Carmax
01.2018 - Current
- Served in various capacities across the company including Titling & DMV, , Parts Consultant and Service Advisor
- Responded daily to customer concerns and created solutions to de-escalate complaints as well keeping customers informed of ongoing repairs.
- Managed work for auto technicians to ensure timely repairs completed for customers
Sales Office Manager
Peoria Charter Coach Company
01.2006 - 01.2017
- Oversaw $1M+ sales, fostered client relationships, managed schedules for fleet of 64 motor coaches and prepared revenue metrics for company leadership
- Quoted prices, bid specifications and credit terms
customer service
University Neurosurgeons Group
01.1991 - 01.1999
- Provided energetic and friendly customer service as front desk receptionist
- Assisted with scheduling, answering multi phone line system, medical coding & billing
- Investigated past due invoices and delinquent accounts to collect any past due payment.
Education
Bachelors - Business Administration
Phoenix university
2026
High School Diploma -
Woodruff High School
1989
Skills
- Data Analysis & Reporting,
- Computer skills including Microsoft Office applications
- Customer service - both phone and face-to-face
- Strong communication skills
- Time management skill and highly organized
Timeline
Specialist
Carmax
01.2018 - Current
Sales Office Manager
Peoria Charter Coach Company
01.2006 - 01.2017
customer service
University Neurosurgeons Group
01.1991 - 01.1999
Bachelors - Business Administration
Phoenix university
High School Diploma -
Woodruff High School
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