Erin Reed
Titusville,FL
Summary
Experienced and motivated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing a keen attention to detail and strong decision-making skills, excels at effectively managing multiple concurrent tasks. Thrives both independently and as part of a team, consistently delivering results that exceed expectations.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Viera Insurance Professionals
01.2024 - 10.2024
- Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Utilized multiple CRM software programs for client interactions.
- Processed agent reports, policies, commissions, and prepared agent meetings.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Coordinator
Stacy Roberts-Medical Director/Consultant
08.2016 - 01.2024
- Schedule and coordinate meetings, appointments, travel arrangements, and calendar management. Prepare expense reports and presentations for consulting business and act as point of contact for clients.
- Assist with QuickBooks, Office 365, reports, AP/AR, mass communication, and accounting. Perform routine clerical tasks and personal assistance when needed.
Title Specialist/Office Administrator
Orlando Auto Sales Inc
10.2021 - 11.2022
- Efficiently and accurately processed all title, tag and registration for all RVs, trucks, cars, and commercial vehicles. Completed titles and paperwork for daily auction sales and purchases. Lien placement/removal.
- Assisted with daily operations including customer service, sales, audit and general reports, financing, marketing, website creation and maintenance, switchboard, administrative tasks, payroll, and general office duties.
- Kept up to date with state and federal regulations to prevent errors and fraud.
Assistant Property Manager
Carabetta Management Co Inc
12.2019 - 06.2020
- Assisted in managing all daily operations of a 271 unit multifamily property including leasing, marketing, rent collections, renewals, contracts, AP/AR, purchase orders, make ready schedules, vendor association COI, work orders, supplies, grounds upkeep, resident functions, reporting, and staff meetings.
- Ensured and trained leasing progression and retention, Fair Housing, and maintenance. Utilized CRM, Yardi, BlueMoon, and Rent Cafe software.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Property Manager
The Dalmark Group
07.2015 - 08.2016
- Managed all aspects of community operations for a 118 unit high rise luxury multifamily and commercial property. Completed budget reports, bonus summaries, month end reports, daily leasing quotas and tours, internal marketing, rental income, daily bank deposits and procedures, PO and invoicing, vendor and contract relations, and work orders.
- Coordinated resident functions and notices, collections, prospect screening and contracts, retention and renewals, petty cash operations, policy enforcement, grounds supervision, fob system entry programming, and Yardi, OneSite, BlueMoon, Office 365 software.
- Completed daily needs and income for Commercial tenants, as well as maintaining and updating contracts. Acted as point of contact for commercial space availability and marketing.
Branch Manager
CNG Holdings
02.2010 - 11.2013
- Supervised and developed business strategies to optimize profitability, staff training and coverage, daily cash procedures, loan origination and approvals, staff onboarding and reviews.
- Implemented goals through budgeting and reporting, banking procedures, marketing, and customer support.
- Assisted Area Manager in store representations, completed loan retention and collections.
- Maintained friendly and professional customer interactions.
Education
Grace Hill
FIADA
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2003
Skills
- Leadership
- Critical Thinking
- Time Management
- Attention To Detail
- Adaptability
- Organization
- Communication
- Sales
- Computer Software
- Administrative Support
- Database Management
- Bookkeeping
- Schedule Management
- Customer Relations
Timeline
Administrative Assistant
Viera Insurance Professionals
01.2024 - 10.2024
Title Specialist/Office Administrator
Orlando Auto Sales Inc
10.2021 - 11.2022
Assistant Property Manager
Carabetta Management Co Inc
12.2019 - 06.2020
Administrative Coordinator
Stacy Roberts-Medical Director/Consultant
08.2016 - 01.2024
Property Manager
The Dalmark Group
07.2015 - 08.2016
Branch Manager
CNG Holdings
02.2010 - 11.2013
FIADA
Grace Hill
High School Diploma -
Blue Springs High School
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