Erin Reed
Rockledge,FL
Summary
Highly motivated professional with a strong work ethic, eager to contribute combined knowledge and skills to enhance business performance. Excels at quickly adapting to different processes and driving company objectives, whether working independently or as part of a team. Resourceful and results driven approach, passionate about fostering growth and efficiency to meet company needs and increase service value.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Assistant
S. Roberts - Medical Director/Consultant
08.2016 - Current
- Manage consulting operations as a remote contact for client inquiries, organized calendar and travel arrangements, and provided personal assistant tasks when needed
- Utilize QuickBooks to maintain accurate bookkeeping procedures, recordkeeping, and reporting
- Create detailed expense reports to facilitate reimbursement for business expenses incurred
- Optimize the use of technology and software to streamline administrative tasks and processes
- Create comprehensive administrative procedures that improved workflow processes
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Update and maintain confidential databases and records
Administrative Assistant
Viera Insurance Professionals
01.2024 - 11.2024
- Served as the primary point of contact for facilitating operational and administrative tasks, including a multi-line phone system, routing calls, greeting clients, calendar management, and lead response
- Ensured accurate record-keeping with diligent data entry, using CRM software management for vital company information
- Prepared monthly commission reports according to company policies and streamlined financial reporting processes for increased efficiency and timeliness
- Assisted agents in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint
- Established professional and collaborative working relationships with company associates and external parties
- Conducted research projects related to specific topics assigned by the management team
Assistant Office Manager
RV Direct America/Titus Trucks
10.2021 - 11.2022
- Managed daily operations, including customer relations, sales, financing, bookkeeping, and administrative support
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Utilized CRM software to manage client relationships
Assistant Property Manager
The Pavilions at Monterey
12.2019 - 08.2021
- Assisted in all aspects of property management for a 271 unit multi-family property
- Introduced prospective tenants to types of units available and performed tours of premises
- Completed the tenant screening process, including credit and background checks, employment verification, income, and rental history
- Maintained accurate tenant records through CRM software programs
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Implemented fair housing practices
Property Manager
Piper Lofts at Crossroads
01.2010 - 08.2016
- Supervised all aspects of a 118 unit high rise luxury community and commercial property
- Completed the tenant screening process, including credit and background checks, employment verification, income, and rental history
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Directed the collection of monthly rental fees, monitored past due accounts, and reports
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Maintained accurate records of all tenant information through CRM software
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Recruited new residents through website advertising and marketing.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO01-2003
Skills
- Expertise in software tools and technologies
- Strong leadership skills
- Flexibility in dynamic environments
- Effective schedule optimization
- Critical thinking and analysis
- Effective verbal communication
- Proficient in task management
- Expertise in Microsoft 365
- Detailed financial record oversight
- Organized data management
Certification
- Fair Housing and Management Certification
- FIADA-Title and Registration Certification
Timeline
Administrative Assistant
Viera Insurance Professionals
01.2024 - 11.2024
Assistant Office Manager
RV Direct America/Titus Trucks
10.2021 - 11.2022
Assistant Property Manager
The Pavilions at Monterey
12.2019 - 08.2021
Executive Assistant
S. Roberts - Medical Director/Consultant
08.2016 - Current
Property Manager
Piper Lofts at Crossroads
01.2010 - 08.2016
High School Diploma -
Blue Springs High School
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