Erin Reffitt
Fitchburg
Summary
Compassionate professional specializing in family support and resource coordination. Known for strong time management and assessment skills, effectively improving family outcomes through tailored service plans and community collaboration.
Overview
9
9
years of professional experience
Work History
Family Support Specialist
Seven Hills Foundation
Fitchburg, MA
04.2021 - Current
- Facilitated access to resources and services for families in need.
- Developed and implemented individualized support plans to enhance family well-being.
- Coordinated with community organizations to provide comprehensive support services.
- Conducted assessments to identify family strengths and areas for improvement.
- Monitored progress of support plans, adjusting strategies as needed for effectiveness.
- Trained new staff on best practices for family engagement and service delivery.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
Assistant Bar Manager
Majors Cafe
Fitchburg, MA
09.2017 - Current
- Assisted in managing daily bar operations to ensure seamless service delivery.
- Collaborated with the Bar Manager to develop seasonal drink menus, enhancing customer experience.
- Monitored inventory levels, reducing waste through efficient stock management practices.
- Implemented training programs focused on bartending skills and best practices for quality service.
- Led team meetings to discuss performance metrics and strategize on improving service efficiency.
- Developed standard operating procedures to streamline bar workflows and enhance productivity.
- Resolved customer complaints effectively, maintaining high satisfaction levels within the establishment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
Program Coordinator
Boys and Girls Club of Lunenburg
Lunenburg, MA
09.2018 - 03.2021
- Coordinated program schedules and activities to enhance youth engagement and participation.
- Monitored program effectiveness through feedback collection and analysis for continuous improvement.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Education
Bachelor of Science - Human Services
Fitchburg State University
Fitchburg, MA05-2021
Skills
- Individualized service planning
- Professional boundaries
- Self-awareness
- Interpersonal relationships
- Client advocacy
- Case management
- Time management
- Team building
- Family support
Timeline
Family Support Specialist
Seven Hills Foundation
04.2021 - Current
Program Coordinator
Boys and Girls Club of Lunenburg
09.2018 - 03.2021
Assistant Bar Manager
Majors Cafe
09.2017 - Current
Bachelor of Science - Human Services
Fitchburg State University