Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Renfro

Lihue,HI

Summary

To obtain a steady position in a work environment that is, positive, challenging, and people Oriented for mutual benefit growth, and support. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

ABG Group Car Rental
Lihue, Hawaii
06.2022 - 05.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Lahina Petroleum
Lihue, Hawaii
08.2022 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Lead Superintendent

HI Employment
Lihue, Hawaii
04.2022 - 12.2022
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Conducted regular team meetings to discuss goals, objectives, and strategies for success.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Performed quality control checks on products prior to shipment.
  • Trained new hires on company policies, procedures, and processes.
  • Ensured compliance with safety regulations and industry standards.
  • Maintained accurate records of payroll information and personnel files.
  • Provided guidance to junior staff members regarding best practices for productivity improvement.
  • Implemented process improvements to reduce costs while maintaining quality standards.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Served as a liaison between management and frontline workers during times of conflict resolution.

Syngenta Seeds Kekaha Field Tech.

01.2014 - 07.2014

Waimea Canyon Snack Shop Server/Sales

08.2009 - 12.2009

Yumis Restaurant Dishwasher/Baker

09.2008 - 05.2009

Education

Certified Nurses Assistant Certificate -

Kauai Community College
05.2005

Diploma -

Waimea High School
06.1999

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Appointment Scheduling
  • Complaint resolution
  • Information Security
  • Paperwork Processing
  • Account updating
  • Product Knowledge
  • Business development understanding
  • Computer Proficiency
  • Typing [Number] WPM
  • Critical Thinking
  • Payment Processing
  • Credit card payment processing
  • Sales closing
  • Proofreading
  • Professional telephone demeanor
  • Technical Support
  • Active Listening
  • Stock management
  • Adaptive team player
  • Receiving support
  • Process Optimization
  • Quality Control
  • Clerical Support
  • Project management abilities
  • Microsoft Outlook
  • De-Escalation Techniques
  • Store maintenance
  • Prioritization
  • Conflict Resolution
  • Multi-Task Management
  • Reading Comprehension
  • Coordination
  • Lead Generation
  • Grammar
  • Customer Service
  • Product Sales
  • Positive and professional
  • Problem Resolution
  • Customer Relations
  • High-energy attitude
  • Retail Marketing
  • Problem-solving abilities
  • Follow-up skills
  • Team Development
  • Staff Training

References

  • Erleen V Akana, Kekaha, HI, (808) 212-8550
  • Laurie A Pimental, Kalaheo, HI, (808) 645-0338
  • Danny Kristine, Kekaha, HI, (808) 652-1995

Timeline

Customer Service Representative

Lahina Petroleum
08.2022 - 02.2023

Customer Service Representative

ABG Group Car Rental
06.2022 - 05.2023

Lead Superintendent

HI Employment
04.2022 - 12.2022

Syngenta Seeds Kekaha Field Tech.

01.2014 - 07.2014

Waimea Canyon Snack Shop Server/Sales

08.2009 - 12.2009

Yumis Restaurant Dishwasher/Baker

09.2008 - 05.2009

Certified Nurses Assistant Certificate -

Kauai Community College

Diploma -

Waimea High School

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Erin Renfro