Erin Rhoads

Managed day-to-day operations of busy neighborhood wine shop. Increased profitability by 40% within 6 years by utilizing constructive staff leadership, meticulous inventory management, superior customer and client service, and special event sales,

• Led a small team of wine and customer service experts, encouraging employee growth, and fostering a supportive work environment with high employee satisfaction.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Created standard cash handling procedures; monitored daily cash discrepancies and inventory shrinkage
• Introduced new daily operation procedures and systems to standardize workflow and enhance shop appearance
• Grew lasting relationships with clients and vendors, using constructive communication to ensure success, as well as to prevent and resolve issues.
• Managed special events from start to finish, including initial client communication, event planning, and execution

• handled end to end contract completion
• Inventory
• 
  
• 
  
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• 
  
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Managed budget implementations, contract negotiations.
• 
  
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.