Erin Richards
Barberton,OH
Summary
Punctual and upbeat Manager with 20+ years of sales, hospitality, and customer related experience. Practiced leader with strong background driving allocation of stock and resources to address operational needs. Solutions-oriented and people caring with extensive understanding of coaching, dev1eloping, and exceptional customer service..
Overview
25
25
years of professional experience
Work History
Opening Shift Leader & Dining Assistant
Western Reserve Acadamy
11.2024 - Current
- Stocked, monitored, and maintained inventory of diverse products..
- Opened doors on time, greeted faculty, students, and families of both as well as offered and assisted with locating needed items.
- .Delegated daily tasks and oversaw and 0temporary / Upshift* employees..
- Prepared fruit bar all dining area food and beverages for daily deliveries on time and in alignment with specifications.
- Directed food preparation and cooking activities to meet health and safety standards.
- Addressed all relations with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines when needed.
Lead Bra Expert and Customer Sales Associate.
Victoria's Secret
11.2019 - 08.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift
- Recruited and trained associates to develop into productive team members with excellent productive knowledge. Lead in and won several incentives for highest new customer credit card account openings.
- Performed cash, card, and check transactions to complete customer purchase. Promoted to Lead Bra Expert and trainer.
Assistant Manager
Hodge's Cafe
06.2005 - 11.2019
- Supervised all areas of restaurant to keep it clean and well-maintained..
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty and implim8enting loyalty rewards..
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Account Receivable Specialist.
Terminal Warehouse, Inc.
10.2004 - 06.2008
- Handle all aspects of accounts
- Customer account representative, cycle counts, shipping, receiving, hazmat, labeling, barcodes, placards
- Handled major accounts such as ExxonMobil, Advanced Elastomer Systems, Firestone, Goodyear, and BASF
- Raw Materials and Finished Goods
- Opened a warehousing location on Ghilcrest Road for BASF
- ISSO Certified Public Warehousing, Foreign Trade Zone
- Hazmat Certified
- Reconciled accounts receivable ledger to verify payments and resolve variances.2
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Supported management by processing invoices and documents with consistent on-time delivery.
Senior Manager
Bennigans
10.1999 - 05.2004
- Service, Bar, Marketing and Event Specialist Manager
- Chair on Chamber of Commerce
- Trained for Kitchen Management
- Inventory and Profit and Loss Statements
- Promotion to Senior Manager
- Developing into assistant General Manager Trainee
- Responsible for staffing, coaching and developing front of the house employment
- Implemented marketing programs that successfully increased sales
- Opened two of six highest grossing sales locations
- Relocated to locations in need of staffing development
- Winner of company sales incentives
Education
High School Diploma.6 -
2
Barberton, Ohio06.1994
Skills
- Food Safety & Food Preparation
- Cash Handling5
- Warehouse Experience
- Merchandising
- Marketing & Guest Relations
- Shipping & Receiving
- Supervising experience
- Events management
- Social media management
- Accounts receivable
- Customer Service & Sales2
- Restaurant Management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Opening Shift Leader & Dining Assistant
Western Reserve Acadamy
11.2024 - Current
Lead Bra Expert and Customer Sales Associate.
Victoria's Secret
11.2019 - 08.2020
Assistant Manager
Hodge's Cafe
06.2005 - 11.2019
Account Receivable Specialist.
Terminal Warehouse, Inc.
10.2004 - 06.2008
Senior Manager
Bennigans
10.1999 - 05.2004
Driver's License
High School Diploma.6 -
2
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