Erin Richardson
Crete ,IL
Summary
Hardworking and passionate leader with proven expertise in customer service and team leadership,. Excelled in enhancing guest satisfaction and streamlining operations, significantly improving service quality and guest rapport. Skilled in money handling and team motivation to exceed performance goals, fostering a culture of excellence and efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
El Salto Mexican Restaurant
03.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Lead Supervisor
Chili's Restaurant
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Catering & Banquet Manager
Glenwood Oaks Restaurant
02.2010 - Current
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked effectively in fast-paced environments.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Ensured cleanliness and organization of take-out area, promoting positive environment.
- Directed and managed banquet/catering functions for 250-person event.
- Managed a minimum of 30 emails and inquiries daily.
Education
High School Diploma -
Crete Monee High School
Crete06.1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Customer rapport
Recognition
Perfect Attendance
Outstanding Customer Service
Excellence in Leadership
Inspiring Mentorship
Competitive Sales Achievement
Dedication & High Level of Commitment
Timeline
Assistant Manager
El Salto Mexican Restaurant
03.2022 - Current
Shift Lead Supervisor
Chili's Restaurant
02.2022 - Current
Catering & Banquet Manager
Glenwood Oaks Restaurant
02.2010 - Current
High School Diploma -
Crete Monee High School
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