Erin Rivas
Buckeye,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Possess a natural inclination for rapid learning and seamless adaptability.
Overview
12
12
years of professional experience
Work History
Operations Generalist
Duncan And Son Lines
11.2022 - Current
- Optimized productivity with thorough analysis of workflow systems and strategic adjustments.
- Reduced overhead costs by optimizing resource allocation and monitoring expenses closely.
- Improved customer satisfaction rates through proactive communication and timely issue resolution.
- Elevated productivity with thorough analysis of workflow systems and strategic adjustments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Insurance Agent
Mexico Insurance Center
01.2019 - 10.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built strong relationships with clients through consistent communication and excellent customer service
Cashier
Holt Ajo Sales
06.2012 - 03.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Skills
- Crystal Report
- Google Suite
- Microsoft Office
- Project Management
- Data Analysis
- Proficient In VLOOKUP
- Critical Thinking
Timeline
Operations Generalist
Duncan And Son Lines
11.2022 - Current
Insurance Agent
Mexico Insurance Center
01.2019 - 10.2022
Cashier
Holt Ajo Sales
06.2012 - 03.2016
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