Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Erin Rivera

North Charleston,SC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the Curo industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role. Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager

JD Byrider / CNAC
02.2025 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.

Consumer Loan Specialist

1st Heritage Credit
08.2024 - 02.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Reviewed customer applications closely to identify any opportunities for further development and revenue.
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
  • Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
  • Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
  • Completed loan contracts by explaining provisions to applicant, obtaining signatures, and notarizations and collecting fees.
  • Submitted loan applications to credit analysts for further verification and suggestions.
  • Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
  • Increased loan application approvals by carefully evaluating financial information and credit history.

Manager

Loan Max Title Loans
05.2024 - 07.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Trained employees on additional job positions to maintain coverage of roles.

Server

Texas Roadhouse
11.2023 - 05.2024
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Remote Debt Collector

Heights Finance
01.2023 - 06.2023
  • Secured payments by following up with customers which disregarded promise to pay.
  • Reviewed accounts to determine payment plan compliance.
  • Processed payments over phone and set up recurring drafts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Advised delinquent customers on strategies for debt repayment.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.

Remote Debt Collector

Ad Astra Recovery Services, Inc.
10.2022 - 12.2022
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Received payments and posted amounts to customer accounts.
  • Answered customer questions regarding account discrepancies or problems.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Monitored overdue accounts using automated information systems.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Contacted customers with delinquent accounts to solicit payment.

Certified Trainer

Raising Cane's
12.2021 - 05.2022
  • Organized supporting materials, tracking documents and related equipment.
  • Tracked participant attendance, contributions and progress according to objectives.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Devised skills assessments to measure performance and comprehension of program materials.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.

Education

High School Diploma -

Manhattan High School
Manhattan, KS

Skills

  • Serving
  • Bussing
  • Restaurant experience
  • Food service
  • Upselling
  • Cooking
  • Food safety
  • POS
  • Food preparation
  • Stocking
  • Babysitting
  • Expediting
  • Food production
  • Microsoft Powerpoint
  • Communication skills
  • Childcare
  • Cashiering
  • Food handling
  • Kitchen experience
  • Coffee experience
  • Barista experience
  • Banquet experience
  • Retail sales
  • Baking
  • Nannying
  • Customer service
  • Microsoft Word
  • Shift Management
  • Microsoft Office
  • Debits & credits
  • Sales
  • Account management
  • Google Docs
  • Customer relationship management
  • Negotiation
  • Windows
  • Accounting software
  • Supervising experience
  • Relationship management
  • Product management
  • Data collection
  • Analysis skills
  • Financial services
  • IOS
  • Salesforce
  • Google Cloud Platform
  • Project management software
  • Technical support
  • Leadership
  • Training & development
  • Typing
  • Guest services
  • Phone etiquette
  • Microsoft Excel
  • Time management
  • Call center
  • Management
  • Computer skills
  • Conflict management
  • Microsoft Outlook
  • Administrative experience
  • Cash register
  • Project management
  • Cash handling
  • QuickBooks
  • HIPAA
  • Strategic Planning
  • Marketing
  • Staff Development
  • Team Leadership
  • Workforce Management
  • Lead Generation
  • Time Management
  • Staff Management
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Account oversight
  • Issue resolution
  • Documentation and reporting

Certification

  • Driver's License
  • Food handler certification

Timeline

Account Manager

JD Byrider / CNAC
02.2025 - Current

Consumer Loan Specialist

1st Heritage Credit
08.2024 - 02.2025

Manager

Loan Max Title Loans
05.2024 - 07.2024

Server

Texas Roadhouse
11.2023 - 05.2024

Remote Debt Collector

Heights Finance
01.2023 - 06.2023

Remote Debt Collector

Ad Astra Recovery Services, Inc.
10.2022 - 12.2022

Certified Trainer

Raising Cane's
12.2021 - 05.2022

High School Diploma -

Manhattan High School
Erin Rivera