Erin Roberson
Washington,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Family Manager
Self-Employed
Washington, PA
02.2015 - Current
- Organized family schedules and activities, ensuring everyone is on time for appointments and events.
- Developed systems to streamline daily routines such as meal planning and grocery shopping.
- Provided assistance during difficult times such as illness or bereavement.
- Created detailed budgets to track expenses across the family, including tracking of income and investments.
- Maintained open communication channels between all members of the family to ensure any issues or concerns were addressed promptly.
Veteran Caregiver
Veterans Administration
Great Falls, MT
09.2011 - 04.2016
- Maintained confidential files related to personnel records or other sensitive information.
- Served as contact person and source of information to maintain good communication with patient.
- Performed clerical duties such as scheduling appointments, filing paperwork, and maintaining records.
- Organized distribution and management of prescribed medications on a timely basis following care plan instructions.
Patient Care Technician/Secretary
Benefis Healthcare System
Great Falls, MT
11.2012 - 02.2015
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Performed data entry tasks related to patient information into various databases.
- Maintained organized filing system of paper and electronic documents.
- Assisted with patient admissions, discharges and transfers.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2014
Skills
- Customer Service
- Data Verification
- Teamwork and Collaboration
- Organization
- Bill Payment
- Document Preparation
- File Management
Timeline
Family Manager
Self-Employed
02.2015 - Current
Patient Care Technician/Secretary
Benefis Healthcare System
11.2012 - 02.2015
Veteran Caregiver
Veterans Administration
09.2011 - 04.2016
Bachelor of Science - Health Administration
University of Phoenix
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