Erin Rolf
Overview
26
26
years of professional experience
Work History
Beverage Manager
Safeway
Jackson , CA
11.2019 - Current
- Supervising direct beverage orders, checking items for correct quantity, brand and size, returning broken, or leaking bottles for credit immediately.
- Managing the wine and spirits inventory, ensuring compliance with liquor laws and providing excellent customer service.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Share wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Consistently maintain high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Bar Manager
Lone Wolf Steakhouse
Jackson , CA
01.2018 - 10.2018
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained detailed inventory of bar supplies and stocked work areas.
General Manager
Union Pub & Inn, Taste Restaurant & Wine Bar
Shenandoah, CA
02.2016 - 01.2018
- Designed sales and service strategies to improve revenue and retention at these Michelin Star rated venues.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
General Manager
Sunset Management Group
Hollywood, CA
10.2011 - 01.2016
- Managed daily operations, including supervision of assistant managers and service staff for this multi unit operation, Cabo Cantina and Jameson's Irish Pub.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
General Manager
Pig N Whistle Restaurant
Hollywood, CA
04.2008 - 10.2011
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Redesigned the bar and lounge to optimize guests dining experience.
- Booked live music and nightlife entertainment acts on a weekly basis, as well as private parties for movie premieres or award celebrations.
- Worked with the Hollywood Chamber of Commerce to present stars on the walk of fame.
Restaurant Manager
Cheesecake Factory Inc
Los Angeles, CA
06.2006 - 05.2008
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Train several managers a year to go on and lead at other locations.
- Updated computer systems with new pricing and daily food specials.
- Optimized profits by controlling food, beverage and labor costs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Restaurant Manager
Kincaid's Bayhouse Restaurant
Redondo Beach, CA
05.2004 - 06.2006
- Optimized profits by controlling food, beverage and labor costs. Costing out fresh fish menu items weekly.
- Built the largest tequila collection offered in the South Bay, boasting over 80 selections.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Restaurant Manager
Maggiano's Little Italy
Los Angeles, CA
12.2001 - 06.2006
- Trained in the kitchens of Chicago for three months before opening this brand new restaurant at the grove in Los Angeles.
- Booked and operated 5 private event rooms in addition to the main bar and dinging room, bringing everything from weddings to birthdays to a whole new level.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests, many of whom were repeat neighborhood regulars.
- Trained new employees to perform duties.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Restaurant Bar Manager
TGI Fridays
Orange, CA
09.1999 - 12.2001
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Education
Theatre Arts
Sierra College
Rocklin, CASkills
- Schedule Coordination
- Restaurant operations management
- Recruitment
- Staff Management
- Operations Management
- Customer Engagement
- Menu development
- TIPS certified
Timeline
Beverage Manager
Safeway
11.2019 - Current
Bar Manager
Lone Wolf Steakhouse
01.2018 - 10.2018
General Manager
Union Pub & Inn, Taste Restaurant & Wine Bar
02.2016 - 01.2018
General Manager
Sunset Management Group
10.2011 - 01.2016
General Manager
Pig N Whistle Restaurant
04.2008 - 10.2011
Restaurant Manager
Cheesecake Factory Inc
06.2006 - 05.2008
Restaurant Manager
Kincaid's Bayhouse Restaurant
05.2004 - 06.2006
Restaurant Manager
Maggiano's Little Italy
12.2001 - 06.2006
Restaurant Bar Manager
TGI Fridays
09.1999 - 12.2001
Theatre Arts
Sierra College
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